Job Description

We are seeking a dedicated Mailroom Supervisor, at HMRC Bristol to manage and oversee the day-to-day operations of our mailroom services. You will lead a team of operatives, ensuring an exceptional guest experience aligned with client specifications, while upholding the highest standards of safety, compliance, and performance.
What you'll do:
Oversee all mailroom operations, ensuring services meet contractual and client expectations.
Manage and support mailroom staff, ensuring their safety and wellbeing.
Ensure compliance with company and client policies, including health & safety, security, infection control, and COSHH regulations.
Wear appropriate uniform and PPE at all times.
Deliver staff training on operational, legal, and client-specific procedures.
Conduct regular audits to ensure service standards and compliance.
Maintain and update mailroom software systems and complete administrative tasks as required.
Report building defects and equipment faults promptly.
Coordinate supplies ordering and distribution.
Liaise regularly with the client and attend team/client meetings.
Lead staff briefings and collect payroll-related information.
What you bring:
Essential

• Previous experience in a mailroom environment.
• Basic literacy and numeracy.
• Proficient in using computers and relevant software.
• Strong customer service and communication skills.

Desirable

• Previous supervisory experience.
• NVQ or equivalent qualification in facilities or support services.

What we offer:
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!
Salary 13.66 per hour
Frequency Hourly
Job Reference SDX/TP/1117004/145028
Contract Type Permanent - Full Time
Closing Date 18 July, 2025
Job Category Administrative
Business Unit UK Government - Frontline
Location Bristol, United Kingdom
No. of positions 1
Posted on 04 July, 2025