Job Description

Description

Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.

Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.

At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage.

Key Responsibilities

This is an exciting opportunity to join our centralised team to provide crucial administrative and co-ordination support to our on-site maintenance teams. The role will ensure the smooth operation of the maintenance department by organising work orders, scheduling external contractor resources and acting as a centralised point of contact for initial maintenance-related matters. Key responsibilities will include:Serving as the primary point of contact for the onsite maintenance teams and contractors. Handling the purchasing of necessary maintenance supplies, materials and equipment for the onsite maintenance personnel. Assisting with the management and tracking of the maintenance budget. Liaising with and managing external contractors and service providers, ensuring the relevant H&S paperwork is in place for any required site attendance (including RAMS and permit to works) Daily maintaining of the Yardi platform to ensure all outstanding jobs are allocated, escalated, reviewed and signed off and the system reflect real time logistics. Ensure accurate information is provided on the work orders submitted to external vendors. Raising and scheduling contractor visits for planned or emergency maintenance. Organise specialist contractor visits to the sites as and when the in-house maintenance operative is unable to seek a resolution. Oversee the invoice process, ensuring accurate POs are raised and sent to vendors promptly, to enable quick arrangement of site attendance. Approve vendor invoices once works have been completed and signed off by site team. Provide administrative support for management of PPM and cyclical works. Ensure excellent customer liaison and be consistent with regular communication to residents in line with our service standards.

Skills, Knowledge and Expertise

Knowledge of residential buildings and experience in property and facilities maintenance. An understanding of the types of maintenance services being managed (mechanical, electrical, fabric) would be beneficial. Strong organisational skills and attention to detail. Ability to prioritise and manage multiple tasks and schemes within a fast-paced environment. Excellent customer communication skills, both to internal and external customers.

Benefits

25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:

If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.

About Berkeley Group

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.



We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.