Job Description

Full Time (40 Hours per week)

Permanent

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.



We are currently looking for maintenance assistance to provide an efficient and effective maintenance service. On some occasions you will be required to attend quickly and effectively to emergencies during the working day.

What you will be doing:

Providing minor repairs and maintenance across any of the IHMS workstreams as required, this could include lock changes to void garages, void dwellings, and communal cupboards, including taking an inventory of items along with photographic evidence and providing this information to relevant department.



Installation and removal of signage and key safes. Assisting other trade professionals with their duties when required within our customers' homes and/or void properties. You will be accountable for: Delivering a service which understands the needs of our customers and delivers a positive outcome for them. Being professional, courteous, empathetic, adaptable, self-motivated, take pride and ownership of your work, able to resolve problems you encounter, deliver a high-quality repair, and provide an excellent customer experience every time. Adhering to all policies, procedures, processes, controls, systems, required training and record keeping. Ensuring that we operate in a safe, customer centric, environmentally ethical, and accountable way. Meeting and/or exceeding our performance targets, understanding, and mitigating risk. Attend all required training, toolbox talks, one to ones and appraisals, embracing the opportunity for challenge, personal growth, and development. Ensuring that all company owned property is properly maintained, cared for, respected, and always remains fit for purpose. Liaising and communicating with managers, supervisors, schedulers, other colleagues and customers whilst undertaking your duties to ensure we deliver on our promises and provide our customers with a first-class repairs service.

We'd love to meet someone with:

Basic IT skills Can demonstrate high levels of customer service in a customer facing role. Has good knowledge of Health and Safety in order to carry out inspections and checks and ensure all records are kept up to date. Has a professional and positive attitude and works well as part of a team. Ability to handle difficult and challenging situations. Please note a van and equipment will be provided; you therefore need a current valid UK driving licence.

Amongst what we offer you is:

+ A competitive salary + 28 days holiday PLUS Bank Holidays
+ A generous contributory pension scheme
+ Private health care
+ Free life assurance
+ Access to an extensive suite of wellbeing services and tools including a digital gym
+ Opportunities for learning and development
+ Discounted gym membership
+ Retail discount scheme



Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.


We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.



INDHIGH


bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.


As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).