Job Description

Job Ref:

TFH1228

Branch:

The Fellows House

Location:

The Fellows House, Cambridge

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Various

Hours per week:

40

Posted date:

16/10/2025

Closing date:

18/11/2025 "To be ignorant of causes is to be frustrated in action." Sir Francis Bacon

The Hotel

At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.



Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.

The Person

A Maintenance Assistant is always working on behalf of our Guests and working with other Team Members, across all hotel departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on their own or in teams.

The Role

We are looking for a Maintenance Assistant to work in our maintenance team to ensure high standards are always maintained across the hotel and to deliver an excellent guest experience. The role will involve keeping all equipment in good repair with a minimum of downtime; complete maintenance work orders from all departments on a timely basis by following The Fellows House standard operating procedures. You will continually work towards and support the improvement of engineering service to guests, other departments, and fellow staff. This role involves shift patterns.



As part of our Fellows House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Key responsibilities

As a Maintenance Assistant, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent guest experience. You will also be required to follow all company statutory and legal regulatory requirements during repairs. Specifically, you will be responsible for performing the following tasks to the highest standards:



Implement company statutory and legal requirements including fire, health and safety, hygiene, electricity at work, and all local by-laws Respond to all enquiries promptly Carry out maintenance repair work and ensure the appropriate PPE is worn during all repairs Maintain the green areas and car parks when applicable Follow planned preventative maintenance programmes Ensure good relationships with internal and external customers and contractors Ensure energy conservation initiatives are implemented Follow C.O.S.H.H regulations, in particular the storage of hazardous substances Attend additional training suitable to the role

Requirements

UK citizen or valid work permit Proficient numeracy and literacy skills 2 years previous experience of hotel maintenance would be preferred. Previous maintenance experience including electrical, plumbing, or painting and decorating, would be advantageous.

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

Benefits of working at The Fellows House:

Comprehensive salary package Access to GO Hilton Travel Programme 50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel Programme Staff meals and hot drinks on shift Career Development Extensive learning development opportunities If you wish to be considered for this superb opportunity click 'apply'.

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of this hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click 'apply'.

The Fellows House

An exclusive destination with an inclusive spirit.



Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.



At the Fellows House we are proud to play

host

to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.



The team that work here are like

family

and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.



Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.