Job Description

OverviewHome. There's no place like it. And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.



We are the UK's Number One homewares retailer offering over 85,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.



The role of a Maintenance Assistant covering our Cannock Sunflex site and both our manufacturing sites in Leicester, would typically involve overseeing maintenance activities while ensuring that the company adheres to relevant regulations, standards, and best practices. This is a



They will also need to work closely with the Dunelm's central Health & Safety, Waste Management and Internal Audit Teams as necessary. They will be responsible for attending the Quarterly H&S Meeting to represent the Sunflex site.



Our Maintenance Assistant is responsible for performing routine maintenance and repairs, which includes inspecting and repairing machinery, equipment, and infrastructure. They respond to repair requests, addressing infrastructure problems. Additionally, they maintain cleanliness by cleaning and maintaining equipment. They ensure safety compliance by following health and safety guidelines and conducting risk assessments. They also keep detailed records of all maintenance activities. They manage stock effectively, ensuring parts and materials are used cost-effectively. Finally, they complete regular training and assist in training other team members.



Made to Measure is an exciting area of growth for the business. It is our mission to ensure Made to Measure is made easy. We want to be the Trusted home of UK crafted curtains, and blinds, delivered quickly at great value.

The Made to Measure Central Team is here to help bring the expertise required to achieve our mission and ensure we grow the business in a sustainable way.



We work closely with many other areas of the business but most notably stores, store operations, digital growth, product and design teams.


What you'll be doing
What we'll look for in you
D&I statement


Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
Welcome to Birstall


We're proud to be one of the few UK retailers with a world-class, in-house manufacturing operation. Our purpose-built, state-of-the art, bells-and-whistles manufacturing centre on the outskirts of Leicester, is home to around 140 highly skilled professionals working with all the latest manufacturing equipment, including the swankiest commercial sewing machines and a brand-new Eton conveyor system.



Work your way


We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In manufacturing, they include opportunities to work on a part-time basis or adjusted hours to accommodate the important things in your life outside work.





Wellbeing is more than just a buzzword here


From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.






Where you'll


be working


Here is where you'll be based, whether that's an office, or store or one of our sites.


Dunelm 1, 5 Coal Cart Road, Leicester, Leicestershire, LE4 3BY

Keep on growing


We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:

Leadership development

workshops and self-led learning, also delivered through Thrive

Apprenticeships opportunities

relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)

Thrive, our learning and skills platform

which gives you a blended, bite-sized, social learning experience with learning relevant to your role

Colleague Development Fund

to support colleagues in accessing external training relevant to your role

Functional academies

that offer training to support you in the technical aspects of your role

Self-awareness tools

to help you understand what really matters to you, and where your own talents and ambitions lie

Our Enterprise Leadership Programme

designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career

Our INSPIRE Programme

designed for our strong growth potential senior managers across the business to enhance their leadership capability

Personal Effectiveness

workshops and self-led learning, also delivered through Thrive
Rewards you deserve


Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.

25 days annual holiday

plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts

on all our own products, in-store and online to help you make your house a home

Instant discounts

with a range of other companies to help you stretch your budget

Salary Advance

so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day

Outstanding development opportunities

and all the support you need to grow your career the way you want

Cycle to work scheme

to help you keep your fitness up and your travel costs down

1pm finish on Fridays

so you can start your weekend early

Free on-site parking

Pension contributions

to help you save for your retirement

ShareSave scheme

that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching

to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support

as and when you need it, including an online GP for you and your immediate family

Colleague networks

that give everyone a voice and create an environment where we all feel at home

Charity day off

(paid, of course) so you can volunteer for a charity that matters to you




How did we get here?


Today, Dunelm is a leader in the 11bn UK homewares market. With over 170 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?




1979


Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.


1984


First bricks-and-mortar store founded in Churchgate, Leicester.


1988


With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.


1991


First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.


1996


Bill's son Will is appointed CEO of the company, following in his father's footsteps.


1999


Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.


2001


The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.


2002


A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.


2005


A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store


2006


Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.


2010


In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.


2011


To accommodate continued growth, Dunelm builds a new head office in Syston.


2013


Company rebrands from 'Dunelm Mill' to 'Dunelm' - reflecting what our customers have called us for years.


2016


Our family grew to include Worldstores.


2018


Nick Wilkinson joins the business as our new CEO.


2021


To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.


2022


Launch of our 'Conscious Choice' collection - homeware that lasts longer and is made from more sustainable materials.


2022


Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.