Job Description

Norfolk& Norwich University Hospital



Full time, Permanent (37.5 hours per week)



08:00AM - 16:00PM (Monday - Friday)



Salary - 23,200.32 - 27,422.06 (depending on experience) per annum plus benefits



Here at Serco, we are looking to provide a safe and efficient maintenance of the Building Fabric and equipment within the hospital as directed by Estates Supervisors and management.

Main Accountabilities



To ensure that the Hospital Building, Fabric, Plant, Services and Equipment are maintained to a high standard to ensure continued efficiency, safety and reliability and to safeguard the future long-term serviceability of the Estate as contractually required by Serco, Octagon and the Norfolk& Norwich NHS Trust

To always ensure safety. To always assess all aspects of tasks and take appropriate actions. To know when to request advice or assistance. To understand own limitations

To be able to communicate effectively with Peers, Supervisors and Managers within Serco. To be able to communicate politely with Trust Staff, i.e inform relevant people of work to be carried out and informing of work status and potential unavailability of areas, equipment or service. To understand the contractual relationship between Serco, Octagon and the Trust



To carry out reactive repairs and maintenance to the Building Fabric and Structure within all areas of the Hospital as directed by Supervisors or Managers. To carry out certain Planned Preventive Maintenance. To work in accordance with all relevant Serco Policies& Procedures, Work Place Regulations and Best Practice Guidelines To work in a safe and responsible manner with full regard for own and other's safety at all times To attend work in compliance with the Computerised Time& Attendance System To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation To use personal communication equipment as requested To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers Communicate to Supervisors or Managers unrepaired faults or defects or requirements for Spare Parts To attend on-site and off-site training as required To be aware of how the Maintenance Assistant Role influences Serco's Norfolk& Norwich Contract and the wider company objectives

What you'll need to do the role:

Proven experience of working in a similar environment Knowledge and understanding of general Building Services Good communication and customer service skills

Why Serco

Meaningful and vital work:

Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity:

It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people:

Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be part of the hospital.



What we offer



Up to 6% contributory pension scheme. Serco discounts which include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships. The chance to make a positive difference to the wider public. Interesting, varied and enjoyable work. A company that recognises your contribution.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT& Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.