Job Description

Maintenance Assistant

Salary:

13,644.80 per annum (27,289.60 FTE)

Location:

Hybrid, with minimum one day a week in our Dorchester office.

Hours:

Part time, 17.5 hours to be worked over a minimum of 4 days between Monday to Friday.

Benefits:

24 days leave, plus bank holidays (pro-rata for part time)and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you.

About the role

Our Maintenance Assistant will work closely with colleagues in the Property Services, Customer Service and Housing teams to help deliver a customer-focused responsive repairs service.

Responsibilities will include:

Overseeing Hastoe's void properties to ensure re-let times are in line with Hastoe's business strategy. Collating disrepair cases and other administrative tasks to support the delivery of responsive repair works for our customers. Progressing Hazards in the Home Categories 1 and 2 to ensure they are actioned swiftly, including raising repairs. Submitting insurance claims and liaising with third parties. Liaising with specialist surveyors to receive and upload reports, as well as presenting findings to the Property Maintenance Manager.

About you

Our ideal Maintenance Assistant will be:

Highly organised and proactive with a strong background in property maintenance or housing services. Confident managing contractors, coordinating repairs and liaising with internal teams and external partners. Able to provide excellent services and effective communication. Able to manage their time to prioritise tasks efficiently. Able to work independently and take ownership of tasks as well as being able to work as part of a team.
You will also need:

A proven track record in delivering excellent customer service. Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook, Power point). An understanding of equality and diversity issues and how they can impact on the job role. Previous office administration experience. Clear communication skills, both oral and written. An excellent telephone manner.

A personal note from Meg Owen your hiring manager

This is a key role within our Property Maintenance team, and we're looking for someone who's not only organised and detail-focused, but also passionate about delivering excellent service to our residents. You'll be working closely with Repairs Officers, contractors, and third parties to keep our voids and repairs processes running smoothly and in line with Hastoe's business strategy. If you enjoy problem-solving, collaborating with others and making a real impact on people's homes, we'd love to hear from you.

Benefits provided

Annual Leave: Starting at 24 days, plus bank holidays (pro-rata for part time) and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

Flexible working opportunities Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees). Discounts for local shops, restaurants and gym membership. Cycle to Work and Car Leasing Scheme. Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access. Health Cash Plan (a type of health insurance). 3 x Life Assurance from day 1, for all pension holders. A supportive working environment with ongoing learning and development opportunities. Long Service awards.

How to apply

Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 21 November 2025.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role please contact Meg Owen at mowen@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/

Job Types: Permanent, Part-time

Pay: Up to 13,644.80 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme Life insurance Sick pay Store discount
Ability to commute/relocate:

Dorchester DT1 3GX: reliably commute or plan to relocate before starting work (required)
Application question(s):

We are looking for people who have a passion for working in social housing, therefore please provide a supporting statement with details of why this role appeals to you, why you would like to work for Hastoe and what skills you bring to the table from the experience you have. Please note - applications without this information may not be considered.
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Dorchester DT1 3GX