Job Description

Residential Support Worker - Permanent

Rooted in Care. Giving change a chance.

At Arbour Healthcare Group, we don't just offer care - we create a sanctuary where we give change a chance. We are a vibrant and values-led organisation that champions the power of resilience, trauma-informed healing, and human connection. We exist to support young people with complex needs, helping them rewrite their stories, rediscover their identity, and realise their potential.

We are currently recruiting for Residential Support Workers to work in our specialist solo or dual-occupancy homes. We're looking for individuals who know that the journey we're on to challenge and change the lives of the young people within our care isn't always plain sailing, but it's absolutely one worth committing to.

This isn't a job for somebody who's happy to take a back seat. It's a role for somebody who will show up each day with the belief they can make an impact despite what's happened the day before. It's a role for somebody who's willing to be brave enough to use their initiative and have their voice heard.

The Role

We're looking for someone energetic, adventurous, and passionate about creating unforgettable experiences for young people.

In this role, you'll be the driving force behind planning and leading a variety of high-energy activities - think mountain biking, hiking, watersports and more.

You'll inspire our young person to try new things and push their boundaries in a safe and supportive way. This isn't a desk-based role - your enthusiasm, fitness and commitment to being hands-on are essential.

When you're on shifts, there's an expectation that activities are not only planned but actively delivered to meet the needs and interests of the young person in our care.

As a Residential Support Worker, you will:

Provide high-quality, person-centred care to children and young people, respecting their choices, dignity and privacy. Plan, engage and implement activities and experiences that promote the development and well-being of children and young people. Understand and adhere to safeguarding regulations and procedures to ensure the safety and well-being of all children and young people. Champion our RESET Care Model - ensuring young people are Reassured, Empowered, Supported, Educated and prepared for Transition Maintain accurate and detailed records of care provided, incidents and progress reports.
Our shift pattern has been designed and implemented to ensure consistent teams for our young people whilst also providing staff with the ability to have the time and space they need to reflect, reset and arrive at each shift able to give their best.

By applying for this position, you are confirming you can commit to the below shift pattern without restrictions.

The shift pattern is as follows:

Days - 1 in, 2 off Shift Timings are 8am-8pm (Long Day), 8am-11pm & sleep till 8am (Long Day & Sleep)

What we're looking for

We are looking for a

Support Worker

who:

Is able to deal with challenging situations confidently and calmly. Has an understanding of safeguarding principles and procedures Has knowledge of Therapeutic Approaches, Trauma Informed Care & PACE Parenting Is an excellent role model to our young people and other professionals who has the ability to offer a professional relationship in a caring manner. Can show resilience and commitment to the journey of change whilst advocating for the young person in all aspects of their life.

What makes Arbour Healthcare Group different?

At AHG, we are committed to redefining norms. We proudly prioritise our values, put people first, and focus solely on one mission: Rooted in Care, Giving Change a Chance.

We believe that every young person has the right to live their life using their own voice, and every staff member deserves the support they need to do their job effectively. Our trademarked RESET Care Model emphasises healing, trust, and human connection at the heart of our care. We don't simply manage behaviours; we strive to understand the underlying stories.

Why join us?

Competitive pay rate of 16 per hour Ongoing Training & Development to up-skill and enhance your career Opportunities to progress within the organisation Meals and all essentials provided whilst on shift

Inclusive employer

We are proud to be an

inclusive employer

and encourage applications from all backgrounds.

If you're passionate about supporting young people and making a lasting impact,

apply now

to join our dedicated team.

Job Type: Full-time

Pay: 16.00 per hour

Benefits:

Casual dress Company events Company pension Employee discount Referral programme
Ability to commute/relocate:

Wrexham LL14: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you currently have, or would you be willing to add, business car insurance to your vehicle? Can you commit to the shift pattern described within the job advert without restriction? Driving with our young people is an essential part of the role. Do you hold a valid UK driving licence and have access to your own vehicle? Do you have the fitness, ability and enthusiasm to take part in a wide range of activities such as mountain biking, watersports and hiking?
Work authorisation:

United Kingdom (required)
Work Location: In person