Job Description

Company Description

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.


This fine Grade IIlisted Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.





Scope Of Position





The Management Accountant will play a key role in improving financial processes and operational efficiency across the hotel. Responsibilities include enhancing forecasting accuracy, supporting internal and external audits, developing labour and cost control standards, and automating finance tasks (e.g., income audit, AP/AR processes). They will work closely with the Financial Controller to help streamline the month end close and will take full responsibility of the Residential accounts including the quarterly VAT return.



Responsibilities

Operation - Residential Accounts

Reconcile the intercompany balance sheet accounts between hotel and residential ledgers, and issue corresponding invoices to ensure accurate cost recovery by WHL from ownership. Prepare quarterly residential financial accounts, including posting of deferred income, expenses, and accruals in accordance with accounting standards. Collaborate with the Director of Residences to resolve queries and provide clarity on residential financial matters. Maintain an up-to-date log of all service charge demands issued, tracking outstanding balances and ensuring timely follow-up. Partner with ownership to prepare and submit group VAT returns, ensuring compliance with applicable tax regulations.

Operation - Month End

Prepare and post month-end accruals in alignment with financial reporting timelines and accuracy standards. Conduct general ledger reviews and reclassify expenses in collaboration with the Financial Controller to ensure proper coding and financial integrity. Perform monthly balance sheet reconciliations, investigating and resolving discrepancies to maintain clean and accurate accounts. Prepare comprehensive month-end reporting packs for ownership and asset managers, ensuring clarity, accuracy, and timely delivery.

Operation - Automation Projects

Collaborate with team members to automate routine reporting tasks such as the Income Audit reconciliations using advanced Excel skills, reducing manual workload and allowing greater focus on in-depth auditing and internal control analysis. Streamline the credit card reconciliation process through automation to improve efficiency, particularly given the high transaction volume across multiple F&B outlets. Work closely with the Finance Manager on the implementation of the DocuWare project to automate the Accounts Payable (AP) invoice matching process, enhancing operational efficiency.

Operation - Other

Analyse stock variances across all departments, with a focus on beverage cost accuracy, to identify discrepancies and implement improved inventory control procedures. Collaborate with Heads of Department (HODs) to develop and implement labour standards for all operational areas, enabling more effective workforce planning, cost control, and minimization of agency reliance. Conduct regular reviews of FOCUS (internal control) guidelines and ensure consistent compliance by all hotel departments through training, monitoring, and follow-up. Support the professional development of Finance team members and provide coverage for key roles during periods of absence, such as holidays or leave. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.


Additional Information

Why join our Raffles team?

Not only will you be joining one of the world's best hotels you will also receive great benefits including:

31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years. Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether that's a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You:

Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:

Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:

Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:

Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:

Demonstrating care and responsibility within your role, to make a tangible impact on the business.