Job Description

We are seeking an organised and motivated Management Assistant to support our management team in ensuring the smooth, safe, and compliant running of the practice. The role involves assisting with compliance, health & safety, HR administration, audits, and general management support. This is an excellent opportunity for someone with strong administrative skills and attention to detail to contribute to high-quality patient care in a friendly GP practice environment.
Main duties of the job
1. Compliance, CQC, and Governance
Support the management team in ensuring practice compliance with CQC standards.
Maintaining policies, procedures, and risk assessments.
Preparing for audits, monitoring mandatory training, and managing the practices compliance tracking systems.
Assisting with patient surveys.
Maintaining the business continuity plan.
2. Health and Safety
Help maintain health and safety compliance, coordinate checks and servicing (fire, PAT, alarms, heating, legionella).
Manage key and alarm access.
3. Human Resources
Assist with HR processes including recruitment, staff records, DBS checks, and workforce reporting updates.
4. Information Governance / IT
Support information governance, GDPR, DPIAs, IT issues, and updates to the website/social media.
5. Patient Services
Support the management of patient complaints in accordance with the practice complaints procedure.
6. Project Support
Support the management team in planning and delivering new projects and campaigns.
7. Finance and General Office Duties
Oversee petty cash, maintain supplies, and perform general administrative duties.
About us
Team Northlands is a busy, friendly and supportive training practice in the heart of beautiful Wiltshire. For more information about us and our services, please go to www.northlands-surgery.co.uk

• Growing GMS practice with 13,850 patients
• Good CQC rating
• SystmOne / Ardens / Anima
• High QOF achievement
• Experienced clinical team
• Excellent admin support
• Actively involved in our ICB and PCN
• Thriving Patient Participation Group
• Independent pharmacy attached.

This job ad may close earlier than the closing date if lots of applications are received.
Details
Date posted
28 October 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A4487-25-0009
Job locations
Northlands Surgery
North Street
Calne
Wiltshire
SN11 0HH
Job description
Job responsibilities
Key Responsibilities:
1. Compliance, CQC, and Governance
Support the management team in maintaining compliance with CQC standards and in preparing for inspections.
Maintain up-to-date practice policies, protocols, and procedures, ensuring scheduled reviews are completed.
Support internal and external audits, including gathering and organising required documentation and evidence.
Assist with the monitoring and reporting of mandatory training compliance.
Support the management team in quality improvement and risk management, ensuring audit and incident actions are followed up.
Maintain the Practice Index hub and other compliance tracking systems.
Assist with the annual patient survey and collation of patient feedback.
Maintain and update the business continuity plan.
2. Health and Safety
Assist the management team in monitoring compliance with health and safety legislation, including maintaining and updating risk assessments.
Ensure required checks and records are maintained (fire safety, COSHH, DSE, first aid, etc).
Coordinate annual servicing and maintenance (PAT testing, emergency lighting, fire and intruder alarms, heating, automatic doors, air conditioning, etc).
Maintain the key register and alarm code records, ensuring correct access levels.
Ensure legionella and fire safety checks are completed and recorded.
3. Human Resources
Support recruitment processes, including placing adverts, issuing information packs, and arranging interviews.
Maintain accurate HR documentation (job descriptions, employment contracts, DBS checks, indemnity insurance, professional registrations).
Ensure workforce information is kept up to date on NWRS.
4. Information Governance / IT
Assist with Data Protection Impact Assessments (DPIAs) and GDPR mapping.
Support completion of the Data Security and Protection Toolkit.
Assist with updating Privacy Notices and maintaining IG compliance.
Provide basic IT support to staff, liaising with the ICB IT department as needed.
Support updates to the practice website and social media pages.
5. Patient Services
Support the management of patient complaints in accordance with the practice complaints procedure.
6. Project Support
Support the management team in planning and delivering new projects or initiatives.
Provide administrative support for practice campaigns (e.g. annual flu campaign).
7. Finance and General Office Duties
Manage petty cash.
Ensure office and kitchen supplies are maintained.
Carry out general administrative duties to support smooth day-to-day operations. Job description
Job responsibilities
Key Responsibilities:
1. Compliance, CQC, and Governance
Support the management team in maintaining compliance with CQC standards and in preparing for inspections.
Maintain up-to-date practice policies, protocols, and procedures, ensuring scheduled reviews are completed.
Support internal and external audits, including gathering and organising required documentation and evidence.
Assist with the monitoring and reporting of mandatory training compliance.
Support the management team in quality improvement and risk management, ensuring audit and incident actions are followed up.
Maintain the Practice Index hub and other compliance tracking systems.
Assist with the annual patient survey and collation of patient feedback.
Maintain and update the business continuity plan.
2. Health and Safety
Assist the management team in monitoring compliance with health and safety legislation, including maintaining and updating risk assessments.
Ensure required checks and records are maintained (fire safety, COSHH, DSE, first aid, etc).
Coordinate annual servicing and maintenance (PAT testing, emergency lighting, fire and intruder alarms, heating, automatic doors, air conditioning, etc).
Maintain the key register and alarm code records, ensuring correct access levels.
Ensure legionella and fire safety checks are completed and recorded.
3. Human Resources
Support recruitment processes, including placing adverts, issuing information packs, and arranging interviews.
Maintain accurate HR documentation (job descriptions, employment contracts, DBS checks, indemnity insurance, professional registrations).
Ensure workforce information is kept up to date on NWRS.
4. Information Governance / IT
Assist with Data Protection Impact Assessments (DPIAs) and GDPR mapping.
Support completion of the Data Security and Protection Toolkit.
Assist with updating Privacy Notices and maintaining IG compliance.
Provide basic IT support to staff, liaising with the ICB IT department as needed.
Support updates to the practice website and social media pages.
5. Patient Services
Support the management of patient complaints in accordance with the practice complaints procedure.
6. Project Support
Support the management team in planning and delivering new projects or initiatives.
Provide administrative support for practice campaigns (e.g. annual flu campaign).
7. Finance and General Office Duties
Manage petty cash.
Ensure office and kitchen supplies are maintained.
Carry out general administrative duties to support smooth day-to-day operations.
Person Specification
Knowledge
Essential

• Understanding of the need for confidentiality and data protection. Awareness of health and safety in the workplace.

Desirable

• Working knowledge of CQC compliance standards and NHS policies.
• Awareness of risk assessment processes and quality improvement principles.

Skills and Abilities
Essential

• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to prioritise workload and work independently.
• Confident communicator with staff at all levels.
• Good problem-solving skills and initiative.

Desirable

• Ability to interpret and summarise compliance or audit findings.

Qualifications
Essential

• Good general education (GCSE or equivalent in English and Maths).
• Evidence of ongoing personal development.

Desirable

• NVQ Level 3 (Business Administration) or equivalent qualification.
• Health and Safety or Compliance-related training/certification.

Experience
Essential

• Experience working in an administrative role.
• Experience maintaining accurate records and managing documentation. Experience using Microsoft Office (Word, Excel, Outlook).

Desirable

• Previous experience in a GP practice or healthcare environment. Experience supporting compliance, governance, or audit processes. Experience in HR administration or recruitment support.
• Experience with information governance, GDPR, or CQC requirements.

Personal Qualities
Essential

• Reliable, adaptable, and proactive approach to work.
• Team player with a positive and professional attitude.
• Commitment to maintaining high standards of quality and compliance.

Desirable

• Interest in developing knowledge of CQC, governance, or quality improvement.

Person Specification
Knowledge
Essential

• Understanding of the need for confidentiality and data protection. Awareness of health and safety in the workplace.

Desirable

• Working knowledge of CQC compliance standards and NHS policies.
• Awareness of risk assessment processes and quality improvement principles.

Skills and Abilities
Essential

• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to prioritise workload and work independently.
• Confident communicator with staff at all levels.
• Good problem-solving skills and initiative.

Desirable

• Ability to interpret and summarise compliance or audit findings.

Qualifications
Essential

• Good general education (GCSE or equivalent in English and Maths).
• Evidence of ongoing personal development.

Desirable

• NVQ Level 3 (Business Administration) or equivalent qualification.
• Health and Safety or Compliance-related training/certification.

Experience
Essential

• Experience working in an administrative role.
• Experience maintaining accurate records and managing documentation. Experience using Microsoft Office (Word, Excel, Outlook).

Desirable

• Previous experience in a GP practice or healthcare environment. Experience supporting compliance, governance, or audit processes. Experience in HR administration or recruitment support.
• Experience with information governance, GDPR, or CQC requirements.

Personal Qualities
Essential

• Reliable, adaptable, and proactive approach to work.
• Team player with a positive and professional attitude.
• Commitment to maintaining high standards of quality and compliance.

Desirable

• Interest in developing knowledge of CQC, governance, or quality improvement.

Skills Required