Job Description

Job Overview

As general manager, you will be responsible for the overall management and operation of the shop. This role requires a passion for coffee and customer service, as well as strong leadership skills to guide your team in providing an exceptional experience for customers. You will oversee daily operations, ensure food safety compliance, manage inventory, and create a welcoming environment that encourages repeat business.

Responsibilities

Manage all aspects of the coffee shop, including staff supervision, customer service, and financial management. Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene in the kitchen and serving areas. Lead and motivate a team of baristas and kitchen staff to deliver excellent service and quality products. Develop and implement menus that reflect current trends while maintaining cost-effectiveness. Oversee inventory management, including ordering supplies and managing stock levels to minimise waste. Foster a positive work environment through effective team management and conflict resolution. Engage with customers to build relationships and gather feedback for continuous improvement. Monitor sales performance and implement strategies to increase profitability.

Skills

Strong leadership abilities with experience in team management within a hospitality or restaurant setting. Knowledge of culinary practices and food safety standards to ensure compliance in all operations. Excellent supervisory skills to effectively manage staff performance and training. Ability to create an inviting atmosphere that enhances customer experience. Strong organisational skills to handle multiple tasks efficiently in a fast-paced environment. A background in hotel or restaurant management is advantageous but not essential. Passion for coffee culture and an understanding of brewing techniques will be beneficial.

What We're Looking For:

Proven experience in a similar role within a high-paced environment. Expertise in menu design, barista skills, and cost management. Strong leadership and staff management abilities. A creative mindset for social media and marketing. Passion for coffee, food, and creating memorable customer experiences.
This role is ideal for individuals who are entrepreneurial-minded, have a flair for creativity in menu development, and possess the drive to create a successful coffee shop that stands out in the community.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Experience:

Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Supervising: 3 years (preferred) Management: 3 years (preferred)
Work Location: In person

Application deadline: 23/08/2025
Expected start date: 01/09/2025