Job Description

Basic information

Location

Birmingham, Cardiff, Edinburgh, Leeds, Manchester

Business Line

Enabling Functions

Job Type

Permanent / FTC

Date published

06-Aug-2025

Req #

19836
Job description

Connect to your Industry

Deloitte's 25,000 people in the UK are supported by our Central Business Services (CBS) which provides a wide range of business-critical operations including Business Support Services; Clients & Markets Services; Finance Services; HR Services; IT Business Services; IT Infrastructure Services; Quality, Risk and Security Services; and Workplace Services.


Our CBS teams, based in hubs across the UK, India and Poland, need to be kept well-informed about CBS strategy, plans, ways of working, standards and all the other things they need to deliver an excellent internal customer service - and that's where Internal Communications comes in.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.


What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we

lead the way

,

serve with integrity

,

take care of each other

,

foster inclusion

, and

collaborate for measurable impact

. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Reporting to our Head of Internal Communications for UK & Enabling Functions, as part of the firm's central Internal Communications & Engagement team, you'll work closely with senior stakeholders in CBS to plan, develop and deliver engaging communications for the CBS audience - as well as working on key CBS messaging out to the wider Deloitte audience. The Chief of Staff for CBS will be a key stakeholder, who will rely on you for advice as well as delivery.


You'll also work as one team with Internal Communications professionals for our other Enabling Functions - which sit alongside CBS - and with Heads of Internal Communications in Deloitte's four businesses such as Technology & Transformation, Strategy, Risk & Transactions Advisory, Tax & Legal and Audit & Assurance, providing compelling content and creative assets about CBS services and developments for cascade through their local business channels.


The role is responsible for leading on communications initiatives supporting the firm's internal priorities and for ensuring our communications channels and messages are joined up, consistent, support our regulatory responsibilities and contribute to a positive employee experience.


Specific responsibilities include:

Advise leadership: advise and support CBS leaders and their teams on communications to the firm, including key messages, channels, tone of voice and best practice. Communications planning: develop and implement a communications plan that's people centric, supports CBS strategic priorities, meets the wider business objectives, with creative and engaging tactics that encourage behavioural change. Produce, edit and review: regular and ad-hoc communications including newsletters, Viva Engage posts, articles, emails, webinar scripts and live events posters/digital signage, videos/animations etc. With support from a small central Hub of communications professionals and internal creative and events agencies. Coordinate widely: provide oversight and coordination to ensure communications are part of a consistent and coherent whole Quality, risk and reputation: manage and uphold the highest of standards throughout, consistently meeting the firm's brand standards and regulatory requirements.

Connect to your skills and professional experience

This role is perfect for a confident professional Internal Communicator, ideally with substantial experience of supporting a central / shared business services or other operational function.


Essential:

Development of Communications plans for projects, campaigns etc. Working with minimal supervision and to strict deadlines. Operating effectively in a complex, matrixed organisation. Acting as the Internal Communications lead within CBS, representing the IC team within CBS leadership meetings. Effective channels management and reporting. Creating compelling, high-impact content that's consistent with Deloitte's Content Principles and tone of voice. Reporting the effectiveness of project communications, using tools and methodologies that make sense of how we're performing. Using insights to make recommendations for short, medium and longer-term improvements. This will mean influencing key stakeholders with compelling propositions. Agility in working: you'll need to be a team player with other UK firmwide Internal Communications & Engagement team members, and the wider communications and engagement team, in priority projects and any other tasks as required.

Desirable:

Experience of a Central Business Services / Shared Services operation, across geographies. Sentiment analysis of communications effectiveness. Experience with project management tools.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Here at Deloitte in the UK we're proud to be part of the world's largest professional services network of 470,000 people - and that's why the role of the Internal Communications professional is so important. We connect the dots in a highly matrixed, fast-moving, entrepreneurial organisation that's influencing business for good."


Drew McMillan, Director of Internal Communications & Engagement, UK

Our hybrid working policy

You'll be based in Birmingham, Cardiff, Edinburgh, Leeds or Manchester with hybrid working.


At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.


We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.


Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.


Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers


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