Job Description

General information

Creation Date:

28-Oct-2025

Employment Type:

Permanent

Employment Type:

Full time

Ref #:

1234572020


Description & Requirements
Role Title: Manager, Product Owner - Operations & Underwriting Support

Department: Business Agility



Team: Distribution Domain - Risk Intake & Operations Enablement



Location: London



Type: Permanent







About the Role:



This role is to support digital experiences for our Operations and Underwriting organizations and helping us transform the Underwriting Operations journey, which is critical to the success of GRS.



You will help to define the product vision, strategy, and roadmap (short- and long-term). Ensure we invest in the right things, at the right time, and driving toward the expected results.



You will be coaching and mentoring your team while managing key stakeholder relationships across business, technology, and Business Agility. Aligning priorities, removing roadblocks, and ensuring appropriate resource allocation to the work.





About the Team and Department:



Dynamic team of product managers and product owners that support four capabilities in Distribution - intake & routing, task management, global clearance, and underwriting & operations workflow.



The team spans both the United States and United Kingdom.





Key Responsibilities:



Directly manage a small team of Product Owners responsible for all aspects of the customer journey / product lifecycle Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently Act as the voice of the user Lead the analysis of feasibility, cost implications, and weigh benefits and tradeoffs for plans and potential programs Set ambitious and clear strategies, develop comprehensive product visions and translate them into roadmaps Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product Responsible for developing objectives and key results and then track key performance indictors (KPIs) to determine product health and drive data-driven decision-making Communicate and align key stakeholders and the teams around the vision Manage the relationship with both business and IT, working hand-in-hand to drive toward shared goals and objectives May also act as the Product Owner for a squad, as needed




Skills and Experience:



Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors' degree in relevant field (business, computer science, and solid experience in business, engineering, technology and/or consulting Master`s degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Technical proficiency required to participate in sprint planning and have an informed, independent voice Strong influencing skills to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication skills, both written and verbal Experience with Salesforce nice to have




About Liberty Specialty Markets (LSM)



Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:



Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:



https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us



https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion