Job Description

Salary:

Mulberry Pay Scale, Grade Damson (29,355 - 33,197 pa)

Hours:

37.5 working hours per week (Full time), ideally 3 days in the office

Location:

30 Clapham Common North Side, SW4 0RN

Contract:

Permanent



Are you creative and enthusiastic with great attention to detail? Do you love finding ways to connect with people? Do you instinctively understand what drives others to take action and feel passionate about ensuring everyone who needs it has access to the best quality care? We're looking for a new Marketing and Communications Coordinator to join our Communications and Engagement team.



Trinity's Communications and Engagement team is dedicated to reaching across our catchment area and beyond, making sure people know about our care and how we are funded, promoting inclusivity and removing barriers to care.



We support and collaborate with teams across the organisation, using our expertise to promote activities, events and services, championing ways to provide financial support and ensuring our patients and community receive relevant, accessible and inclusive information about what we do and the difference we make.



Working closely with our patient services, volunteering, fundraising and retail teams, you will be a strong fit if you are a multi-tasker, are experienced working in environments that require a sensitive approach, and with the attention to detail and creativity required to produce quality, compelling and accessible content. We are looking for someone who will share our passion for the work of the hospice and the vital role we play in the community we serve.

Key Responsibilities of the role:

Delivering Trinity's key messages and calls to action across the marketing mix: via website, email, social media and print

Gathering compelling, creative content to share with multiple audiences across a variety of media

Provide tailored marketing support for Trinity's income generation functions (fundraising, retail and commercial ventures e.g the cafe and retail consultancy)

Being responsible for applying the Communications team's consent processes across all case studies and relevant content including managing the image library

Skills, Knowledge and Experience required:

A sound working knowledge of using social media, email, website and design platforms in a professional context including how to communicate effectively with different audiences

Good knowledge of how to interpret insights from digital marketing activity and use them to improve and inform work going forward

A strong knowledge of and interest in how to keep up with digital trends

Knowledge of privacy, consent and data protection as it relates to marketing activity

An understanding of the complexities of working closely with people who are approaching the end of life or those who are bereaved

Experience of working in a marketing or communications role

Experience with online marketing platforms

Experience with content creation tools to produce quality images, design and video

Excellent attention to detail, strong copywriting skills and a good understanding of how to apply brand to creative content

Strong organisational skills to manage a portfolio of responsibilities to deadline and within the brief and expectations of teams across the hospice

A commitment to improving our community's relationship with death and dying, ability to talk about complex issues e.g. bereavement in a sensitive and accessible way

Excellent attention to detail and a high level of accuracy

A sensitive approach when working with patients and people who are bereaved

You do not have to have experience of working in environments where death, dying and bereavement are openly discussed but you should feel comfortable with communicating about all aspects of Trinity's work. You will be supported with this, but you should be comfortable with regularly talking/writing/hearing about death, dying and bereavement.

Benefits of working at Trinity:

We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay

Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay

A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension

A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)

Cycle to work scheme and interest-free season ticket loans available

Free eyesight test for DSE users and a contribution towards the cost of glasses

25% store discount in Trinity shops

Life assurance cover

Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party

Regular ballots for donated free tickets and prizes

Access to courses of free counselling on the phone



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Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds.



How to apply



If you have the skills and experience we're looking for, please complete the online application below.



To arrange an informal chat or visit please contact Rachel Lesbirel, Senior Marketing and Communications Manager on rlesbirel@royaltrinityhospice.london.

Closing Date:

Monday 18 August 2025

Interview Date:

Thursday 28 August 2025 and Friday 29 August 2025



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