Job Description

We are looking for an enthusiastic and personable individual who will join our Customer Experience Team, who are responsible for the admissions process from website to enrolment.



Your main responsibility will be to support the design and delivery of an automated (in conjunction with the Customer Experience Manager) application process to ensure a quality service to potential students and to help deliver increased enrolments.



Working closely with the Customer Experience Manager you will be responsible for the development of an improved admissions process using automation software and for overseeing the monitoring of all internal admissions portals plus UCAS and for reporting of admissions numbers. This role will also include responsibility for building, implementing and optimising digital marketing campaigns, Web analytics, Search Engine Optimisation, automated email marketing (building and automating admissions communications).



An enthusiastic and personable individual, you must be passionate about ensuring that all of our customers have a quality experience along their application journey.

For full specification requirements please refer to the job description.

In return, we offer;



Competitive salaries. Enrolment into the West Midlands Pension Fund (LGPS) with generous employer contributions. Up to 29 days annual leave, plus generous additional closure and bank holiday days. Free on-site car parking. Outstanding staff training and team building programme. ZEST; the College's Health & Wellbeing initiative for our staff. Staff incentive schemes including Cycle to Work scheme and 'Best of Walsall' discounts. Simply Health care scheme. On site Mental Health First Aiders. Employee Assistance Programme. Reward and recognition scheme. State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors' Nursery. Access to 'The Hub' offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.


We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.



Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.