Job Description

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Our platform connects a thriving global community of pet lovers through a unique trust-based membership model. We're on a mission to create a world where pet owners can travel with peace of mind , knowing their pets are in safe hands, while sitters enjoy unique homestays around the world.

Our vision is simple: to become the world's most loved travel solution for pet people - and we're making it a reality. With almost 250,000 members worldwide with the ambition of scaling to 1 Million, 97% say we have improved their lives, and our growth is high as word-of-mouth fuels a fast-growing, passionate community.

TrustedHousesitters was named one of Escape the City's top organisations to work for in 2023 and we were proud to be part of the 2024 cohort of Technation's Future Fifty, the UK's leading pre-IPO programme. In October 2024 we secured B Corp certification, reflecting our commitment to our people, the planet and pets across the world.

At TrustedHousesitters, we embrace a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything we do. We believe in empowering our people to see the real impact of their work. Every team member plays a role in crafting quality experiences for our members, and we continuously push ourselves to improve, iterate, and innovate always with the goal of strengthening our global community of pet lovers.

Now is an exciting time to join TrustedHousesitters where innovation, advocacy and community-driven growth are at the heart of our success. If you're looking to make a real impact in a mission-led, fast-scaling tech business, this is the right place for you.

Why You Want This Job

This is a high-impact leadership role at a critical time for Trusted Housesitters. We're doubling down on brand storytelling, UGC, and performance design -- and we need someone who can lead that charge.



You'll take ownership of marketing design at TrustedHousesitters -- setting vision, elevating standards, and delivering creative that drives measurable growth. From video and motion to evolving our brand identity, your work will help shape how we connect with pet lovers around the world.

You'll lead a small but capable design team, work closely with marketing and exec stakeholders, and partner with agencies to deliver high-performing campaigns. If you're looking to lead meaningful work with strategic autonomy, creative freedom, and visible business impact -- this is the opportunity.

The Role

As

Marketing Design Lead

, you'll guide the creative direction for marketing at TrustedHousesitters. You'll lead a team of designers, drive campaign performance, evolve our brand system, and create standout visual storytelling. This is a hands-on leadership role that blends creative vision with data-driven execution.
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Responsibilities

Lead, mentor, and develop a marketing design team (currently 3), building culture, structure, and standards Drive creative strategy across brand, performance, and growth marketing Design high-impact campaigns using video, motion, UGC, and interactive formats Partner with internal teams (Marketing, Product Design, Campaigns, Exec) to deliver strategic campaigns Collaborate with our paid media agency to test, learn, and iterate creative Set and maintain our evolving brand identity across channels Champion the use of user-generated content across ads, landing pages, and product touchpoints Introduce and optimise tools and workflows (including gen AI) to scale creative output Stay hands-on with high-priority creative work while supporting your team to succeed
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What You'll Bring

A strong portfolio showcasing brand evolution, video/motion design, and performance creative Experience leading creative teams and driving cross-functional work in fast-paced environments Deep understanding of content formats across Meta, YouTube, TikTok, LinkedIn, etc. Ability to connect creative vision with conversion metrics and business goals Fluency in Adobe CC, After Effects, Premiere, and openness to tools like CapCut or gen AI platforms Familiarity with modular content systems, dynamic creative optimisation (DCO), and automation tools Comfort balancing creative direction with execution -- you lead by example Experience in B2C, high-growth, or mission-driven companies (agency or in-house) High agency, action-bias, and a collaborative, proactive mindset

Benefits

In addition to a competitive salary and bonus, we offer a range of benefits, including:

Fully remote work
Generous equity options
Discretionary 10% annual bonus scheme
25 days holiday annually plus bank holidays and Christmas to New Year closure
Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you
X5 premium memberships for your friends and family each year
Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to 500 per year towards travel costs
200 annually towards home office equipment
Access to Spaces (co-working) Locations across the globe
Monthly working from home stipend
Macbook
Find a rescue pet to join your family and we'll cover the adoption fees, as well as paternity to help any pet settle into their new home.
We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year
We can cover costs of personal development resources, and have a regular time set aside for personal development
Bupa Health Insurance and Dental Insurance plan
SimplyHealth Healthcare Cash plan
Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve
Weekly virtual yoga sessions
Brighton Bikeshare
Recruitment Referral Bonus
If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we're committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.