Job Description

About Us

We are a forward-thinking, family-friendly business dedicated to delivering innovative solutions in the renewable energy sector. Our mission is to empower individuals and businesses to embrace sustainable practices through cutting-edge technology and exceptional service. We believe in balancing hard work with a supportive and enjoyable workplace, where every team member feels valued and part of our extended family.

Why You'll Love Working Here

Relaxed Yet Hardworking Culture

: While we take our work seriously, we also know how to have fun. Our team enjoys a laid-back atmosphere that encourages creativity and collaboration, all while maintaining high performance standards.

Team Bonding Activities

: We believe in strengthening team morale through shared experiences. Our staff regularly participate in exciting outings, including boxing matches and racing events, to unwind and build lasting connections.

Convenient Location

: Enjoy free parking and a stress-free commute.

Competitive Compensation

: Earn a base salary with the opportunity to achieve performance-based bonuses.

Your Role

As the Marketing Manager, you'll oversee a team of 10 call centre agents, ensuring the delivery of exceptional service and the achievement of marketing objectives. Your responsibilities will include:

Team Leadership

: Manage and lead a team of 10 call centre agents, providing guidance, training, and support to ensure high performance and achievement of targets.

Campaign Development

: Create and execute innovative marketing campaigns across digital, social, and traditional channels to increase brand awareness and customer engagement.

Performance Monitoring

: Set and monitor key performance indicators (KPIs) for your team, analysing data to identify trends and areas for improvement.

Resource Planning

: Ensure adequate staffing levels to meet demand, organising shift patterns and managing absences effectively.

Quality Assurance

: Monitor and evaluate call quality, providing feedback and coaching to agents to maintain high service standards.

Reporting

: Prepare and present regular reports on team performance, campaign effectiveness, and customer feedback to senior management.

CRM Management

: Utilize Salesforce CRM to track customer interactions, manage leads, and analyse data to inform marketing strategies.

Process Improvement

: Continuously assess and improve marketing processes and procedures to enhance efficiency and effectiveness.

What We're Looking For

Experience

: Proven experience in marketing, with a strong understanding of digital marketing strategies and tools.

Leadership

: Experience in managing and motivating a team, with a focus on achieving performance targets.

Analytical Skills

: Strong analytical skills to assess campaign effectiveness and make data-driven decisions.

Numerical Proficiency

: Comfortable working with numbers, making sense of metrics, and processing figures with spreadsheets.

CRM Expertise

: Experience using Salesforce CRM to manage customer relationships and marketing campaigns.

Proactivity

: A self-starter who takes initiative, anticipates needs, and drives projects forward without constant supervision.

Communication Skills

: Excellent written and verbal communication skills, with the ability to engage and inspire audiences.

Team Morale Focus

: A passion for fostering a positive team environment and boosting morale through creative initiatives and team-building activities.

Passion for Sustainability

: A genuine interest in renewable energy and a commitment to promoting sustainable living.

Working Hours

Monday - Thursday 9am-6pm
Friday - 9am-4pm

Ready to Join Us?

If you're an energetic, creative, and results-driven marketing professional looking to make a meaningful impact in a supportive and fun-loving environment, we'd love to hear from you. Apply now and become a part of our family!

Job Type: Full-time

Pay: From 32,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Schedule:

Monday to Friday
Application question(s):

Can you easily commute to WF7? Have you marketing manager experience? Give me an example of how you would keep team morale up?
Work Location: In person

Reference ID: 14052025