Job Description

Overview

The Marketing Manager plays a pivotal role in overseeing the daily operations of our retail environment. This position requires a dynamic individual who can effectively manage staff, maintain high standards of customer service, and drive sales performance. The ideal candidate will possess strong organisational skills and a passion for retail, ensuring that the shop runs smoothly and efficiently while meeting the needs of our customers.

Duties

Supervise and manage shop staff, providing guidance and support to ensure optimal performance. Implement sales strategies to achieve targets and enhance customer satisfaction. Maintain an organised and efficient shop environment, ensuring all products are displayed attractively. Communicate effectively with team members and customers to foster a positive shopping experience. Handle administrative tasks, including inventory management, scheduling, and reporting. Train new employees on shop procedures, customer service standards, and product knowledge. Monitor sales performance and provide feedback to staff to improve results. Ensure compliance with health and safety regulations within the shop.

Skills

Strong organisational skills with the ability to manage multiple tasks simultaneously. Proven experience in sales management, with a track record of achieving targets. Excellent communication skills, both verbal and written, to engage effectively with customers and staff. Proficient in phone etiquette for handling customer inquiries professionally. Strong administrative abilities for managing paperwork and operational processes efficiently. Exceptional time management skills to prioritise tasks effectively in a fast-paced environment. Demonstrated leadership qualities to inspire and motivate team members towards achieving common goals.
Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Bereavement leave Employee discount Flexitime Language training provided On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person