Job Description

Marketing Operations Platform & Systems Executive
Department: Business Services - Clients and Markets
Employment Type: Permanent
Location: Newcastle
Description
The Marketing Operations Platform & Systems Executive is part of the MODEI (Marketing Operations, Digital Experience and Intelligence) team.
The role provides support, and development of our key Clients & Markets Information systems, including CRM, Email Marketing and Relationship Intelligence.
Day-to-day a key focus for this role will be ensuring the integrity of our data and the smooth running of our integrated systems as well as supporting our users across the business. This is a varied role with both customer facing responsibilities and internal development where the full knowledge of the system architecture and how all our systems work together is essential.
As well as working with a wide range of different content from marketing engagement to client relationships you will be involved with the full information life cycle, you will have a focus on the system integrations and be knowledgeable about the how data is transferred between each system.
This role will include working alongside various teams within Clients and Markets, Business Services and the wider firm, as well as our trusted digital partners. You will be supporting your manager and the team by delivering new features from our roadmap and delivering tested and documented solutions.
Key Responsibilities

• Provide ongoing data and systems support for colleagues in Clients and Markets, Business Services and the wider business.
• Monitor the quality and integrity of data within our systems specifically data originating from external systems and produce regular reports for the MODEI team and wider business.
• Review data issues and action updates to data where necessary.
• Assist with the design and testing of new in-house functionality, tracking progress with our change management tools and coordinate end user testing.
• Assist with evaluating new functionality supplied by our platform providers.
• Document and update changes to user processes and integration interfaces.
• Work with our internal training team to ensure they have the information and knowledge to update our learning resources in alignment with our planned releases. Assess the quality of new/updated training content and provide suitable feedback.
• Support and encourage best practice for our users by providing role specific examples and highlight the benefits of centralising data in the firm.
• Suggest ideas for continual improvement to data quality and insight generation.
• Raise and monitor the progress of system support tickets.
• Provide support for colleagues and work in alignment with Team's goals.
• Consider our data within the wider business context and be able to communicate our data strategy with colleagues.
• Establish a strong working relationship with our system providers, and ensure urgent technical issues are dealt with in a timely and efficient manner.
• Handle confidential information in line with the firm's data security protocols.

• Experience in CRM and eMarketing database Systems administration.
• Knowledge of system integrations (API) and an awareness of the security protocols needed to ensure the safe transfer of data.
• Experience designing reports and content views.
• Strong organisational skills and a genuine interest in working with relational databases, with a focus on data quality and data integrity.
• Advanced Excel knowledge and experience. VBA not essential but basic coding knowledge is desirable.
• Knowledge of Data Analytics is desirable.
• An appreciation of the system/software life cycle and the ability to thoroughly test system performance from a technical perspective and evaluate system usability.
• Strong interpersonal skills and be able to engage appropriately with colleagues in UK and international offices.
• Experience in delivering short face to face and online training for small business teams.
• Proven ability to deal with external suppliers in an efficient, professional, and effective manner, ensuring successful delivery of requirements.
• Ability to quality control own work and a keen eye for the smallest of details.
• Strong understanding of GDPR and data processing on digital platforms.
• Able to work collaboratively, using a range of tools in a hybrid working environment.
• A creative thinker with the ability to push beyond the expected and inspire creativity.
• Experience using best practice, process management and risk mitigation in achieving quality and consistency within an organisation.