Job Description

MDM Technician

Location:

Cheadle Hulme, SK8 6RQ

Salary:

25,599 - 28,444 per annum + benefits

Hours:

37.5 hours per week

Type:

Full time, Permanent

Seashell Trust is looking for a motivated and detail?oriented

MDM Technician

to join our IT team. This is an exciting opportunity to play a vital role in managing and supporting our mobile device infrastructure, ensuring staff across the organisation have secure and reliable access to the technology they need.

About the Role

As MDM Technician, you will provide administrative support for our mobile device management systems, coordinating the provisioning, deployment, and maintenance of smartphones and tablets. You'll ensure compliance with IT security policies, troubleshoot issues, and work closely with colleagues across the Service Desk and wider IT team to deliver a seamless user experience.

This role is ideal for someone with strong technical knowledge of mobile operating systems and MDM software, combined with excellent communication skills and a customer?focused approach.

Key Responsibilities

Administer and coordinate mobile device provisioning, deployment, and maintenance. Ensure adherence to MDM policies, procedures, and security protocols. Collaborate with IT colleagues to integrate mobile devices into the wider network. Provide first?line support for mobile device issues. Conduct audits to ensure compliance with data protection and security standards. Deliver training and guidance to staff on mobile device usage. Contribute to service improvements and process efficiency.

About You

We're seeking someone who is:

Experienced in mobile device management (iOS, Android, MDM software). Skilled in problem?solving, with a strong understanding of networking and security concepts. Able to communicate technical issues clearly to non?technical users. Organised, adaptable, and enthusiastic about technology. A team player with empathy, patience, and a customer?focused mindset. A qualification in IT (A Level, BTEC, Diploma, or degree) or equivalent industry experience is essential. Experience in an education, care, or SEND environment is desirable.

Why Join Seashell Trust?

At Seashell, our values of

Integrity, Innovation, and Involvement

guide everything we do. You'll be part of a supportive team that embraces diversity, champions safeguarding, and is committed to creating a safe, inclusive environment for children, young adults, colleagues, and visitors.

We offer:

A collaborative and engaging workplace culture. Opportunities for professional development and continuous learning. The chance to make a meaningful impact by supporting staff who deliver life?changing services. Access to our on-site inclusive gym, fitness classes and swimming pool Blue light discount scheme Benenden Health Care Membership - access to 24/7 GP, physiotherapy, medical treatments, mental health support including counselling service, cancer support, care planning and social care advice Access to a wide range of vocational programmes to support you in your job role Life Assurance (3x Annual base salary) subject to terms and conditions Cycle to work scheme Free on-site parking Paid Enhanced DBS

About Recruitment at Seashell

Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities.

Our Core Values are represented within the three 'I's' - Integrity Innovation and Involvement

We value diversity and are committed to equal opportunities.

Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. We are an inclusive employer and welcome all applications.

This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We provide an environment that is safeguarded and as part of our safer recruitment policy, the successful candidate will be required to undergo an enhanced DBS check (no cost) and full references will be taken.

Job Type: Full-time

Pay: 25,599.00-28,444.00 per year

Work Location: In person