Job Description

Job description

Job Title:

Media and Communications Officer

Reports to:

Hannah Hopkinson - Marketing Manager

Direct Reports:

N/A

Work Days:

Full-time 5 out of 7, including mandatory attendance at the large-scale air shows and events

Work Hours:

40 hours per week

Salary:

30,000 - 33,000 DoE

Annual Leave:

22 days + 8 Bank Holidays

Location:

On-Site, near Biggleswade, Bedfordshire

Job Summary

The Shuttleworth Trust is looking for a driven and engaging Media and Communications Officer to join its growing Marketing Team. With guidance from the Marketing Manager, the role will be responsible for delivering the PR and Media Strategy by engaging with internal teams, external media and stakeholders, to promote all aspects of the Trust. This role requires someone creative and personable, as well as someone who thrives working in a fast-paced environment with great initiative. Outside of PR, the Media and Communications Officer will also form an integral part of the wider team, working with the Marketing Manager and Marketing Assistant to deliver the broader Marketing Strategy; this may include, but is not limited to: creating and sending marketing emails, preparing and scheduling social media content, print distribution, and the production of marketing materials.

Communications Strategy, Planning & Delivery:

Support the Marketing Manager in developing the Media and PR strategy to increase visibility and public awareness of the Shuttleworth Trust.

Take the lead in implementing and evaluating the Media and PR strategy.

Be the first means of contact for any and all media related enquiries.

Work closely with an external PR service providers.

Drive the development, execution and evaluation of effective cross-channel communication campaigns, whilst ensuring consistent messaging and brand across all channels.

Generate and evaluate Media plans for events, key calendar dates and projects.

Review and respond to all external review sites including, but not limited to: Trip Advisor and Google reviews - engaging with relevant wider teams as required.

Manage the enquiries and media email inboxes.

Manage and develop the Trust's visibility on external listing sites.

Content Creation:

Compose compelling stories about the work of the Shuttleworth Trust, our assets and our staff and volunteers, to engage media and the wider public.

Create and curate content that supports and promotes events, initiatives and public awareness campaigns.

Write content for distribution campaigns, emails, website and where needed, social media channels.

Attend events to manage media, provide live updates and gather post-event content.

Digital Communications:

Support the wider team with digital communications by engaging with and responding to visitors via our social media channels. (Facebook, X, Instagram, LinkedIn, Tik Tok, YouTube).

Generate and evaluate any and all external customer surveys.

Media/PR:

Establish and maintain strong relationships with current media contacts.

Build upon and develop the current media list.

Write and distribute press releases and relevant statements as required.

Coordinate media coverage of stories, events, campaigns and Trust milestones.

Respond and facilitate media requests in a timely and efficient manner, ensuring any Shuttleworth spokespersons are fully briefed.

Monitor, evaluate and report on any and all press coverage.

Be prepared to support or manage any crisis communications, liaising with the media and ensuring a clear and accurate response.

Maintain the integrity of Shuttleworth's brand, ensuring consistency in messaging, tone of voice and visual identity across all platforms and following brand guidelines.

Support internal stakeholders in maintaining brand consistency across all forms of communication, to ensure branding is consistent both online and in print.

Help to maintain Shuttleworth's media library, ensuring it is current, structured and maintained.

Keep abreast of developments in the media and use awareness of the news agenda to maximise coverage potential.

Customer Service:

Ensure provision of high quality and efficient service to customers.

Support with complaints and feedback as required.

Be a key contact where required to clients, stakeholders and guests.

Influencer outreach:

Establish and maintain strong relationships with influencer contacts.

General:

Undertake other duties as may be reasonably required.

Relationships

Invest in and promote close working relationships in all areas of the Shuttleworth Trust.

Policies and Procedures

Comply with Health and Safety legislation.

Comply with GDPR legislation.

Adhere to organisational and security policies.

Develop and maintain policies and procedures that support and deliver departmental objectives.

Personal Responsibilities

Demonstrate personal integrity in all day-to-day interactions with colleagues, working as a positive influence and role model, acting with professionalism and tackling challenges in a pragmatic and collaborative manner to bring staff and volunteers along with changes and developments.

Protect the reputation of the Trust.

Maintain professional levels of confidentiality commensurate with the role.

Shuttleworth Principles

The following principles form the basis of our working ethos at Shuttleworth and in your role you are required to engage and promote these yourself and within your team.

Treat each other with kindness and respect.

Make everyone welcome.

Learn from our mistakes when things go wrong and bounce back.

Equip and support our teams with modern day business skills.

Embrace commercial success in a way that respects our traditions.

Educate by telling stories and providing experiences.

Preserve our unique heritage and keep it in working order.

This is a description of the job at present. The above is not intended to be a comprehensive list of key responsibilities or duties. Other related duties may be required from time to time. It is the practice of the Trust to periodically review job descriptions and to update them to ensure that duties relate to the job then being performed. It is our aim to reach agreement to reasonable changes following consultation. However, if agreement is not possible, the Trust reserves the right to make reasonable changes after consultation.

Job Type: Full-time

Pay: 30,000.00-33,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person