Job Description

Overview

Mediation Case Manager

We are seeking a highly organised and detail-oriented and empathetic individual to join a team as a Mediation Case Manager within a non-profit Community mediation service.

Position:

Mediation Case Manager

Location:

Hybrid travel to Lambeth twice per week

Hours:

Part-time, 4 days per week (flexible), occasional evenings and weekends to support volunteer events

Start date

: Immediate for the right candidate

About the role:

You will be joining a team working for a community voluntary organisation with a respected reputation that has been helping to resolve conflict in the community for 35 years. The charity's ongoing major projects are in community mediation and restorative justice. They are looking to expand and further develop work with schools, in workplace mediation and in providing training. This role represents an opportunity to lead an established mediation service into the next stage of its development.

As Mediation Case Manager, you will work closely with the Service Manager/Chair of the Board of Trustees. and supervise our Administrative Assistant. You will be responsible for coordinating all mediations and related activities supporting the efficient delivery of the charity's services to the highest possible quality. You will also be responsible for general office administration, maintaining and developing efficient systems to support the functioning of the organisation.

Key responsibilities include:

Service delivery management

Volunteer management and development

Building and maintain positive relationships with key stakeholders

Maintaining and developing efficient office systems

About you:

As Mediation Manager, you will ideally be a qualified Mediator and have experience of working in a case management environment although this is not essential for the role. Your excellent communication skills, attention to detail, and ability to multitask will be vital in coordinating and facilitating the mediation process.

Other essential skills and experience include:

Experience of working with and engaging volunteers

Ability to communicate effectively with vulnerable clients

Experience of managing difficult conversations

Administration experience

Ability to use and present data

Fluency in written and spoken English

Self-directed learner and able to work autonomously.

. Knowledge of community resources, social services, and healthcare systems is advantageous.

. Very confident working with Microsoft office and a good understanding of web-based communication.

Understanding of handling sensitive and confidential information

Understanding and use of Social media

How to Apply:

If you are a motivated individual who is passionate about facilitating positive resolutions and making a difference in people's lives, we encourage you to apply for this challenging and rewarding position.

Skills

Strong interpersonal skills with the ability to build rapport with clients from diverse backgrounds. Excellent organisational skills to manage multiple cases effectively. Proficient in problem-solving and critical thinking to address client challenges.
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Ability to work independently as well as collaboratively within a team environment. Empathy and compassion for individuals facing difficult circumstances. Effective communication skills, both verbal and written.
This role is essential in ensuring that our clients receive the highest level of care and support. If you are passionate about making a difference in people's lives, we encourage you to apply for this rewarding opportunity.

Job Types: Part-time, Fixed term contract, Graduate, Volunteer

Pay: 23,309.28-61,534.15 per year

Expected hours: 21 per week

Benefits:

Company events Work from home
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Work Location: Hybrid remote in London SE11 4NT

Application deadline: 17/07/2025
Reference ID: LMS MCM 07.2025
Expected start date: 28/07/2025