As a Mediation Handler, you will provide accurate and efficient service support to our client base and the general public via mediation.
The target is to ensure unbiased and impartial support is provided between two parties, whilst ensuring full compliance with the Consumer Rights Act 2015, actioned with excellent service standards and maintaining high levels of customer satisfaction.
Responsibilities include:
? Consumer dispute resolution via mediation between consumer and retailer
As a Mediator, you may be required to undertake other duties or work at additional or other addresses from time to time as we may reasonably require meeting the needs of the business.
Skills required:
? Strong communication and negotiating skills
? Good at Problem Solving
? Professional telephone manner
? Good attention to detail
? Strong organisational skills
? Empathetic
? Articulate
? Confident to use own initiative and work as part of a team
? Experience using Microsoft and Google products (Word, Excel etc.)
Additional Information:
? Hours of Work - 9am - 5pm Mon-Fri
? Hybrid - 3 office days/2 working from home
? Holiday entitlement - 24 days per year plus bank holidays
? Company Pension
? Private Health Care
? Full AA Membership and benefits after probation
Job Types: Full-time, Permanent
Benefits:
Company pension
On-site parking
Work from home
Work Location: Hybrid remote in Ware SG12 8HQ
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