Providing a professional and welcoming front-of-house service to patients and visitors Answering telephone calls promptly and efficiently, signposting patients appropriately Supporting patients with online triage systems, including assisting with queries and submissions Booking and managing appointments using the clinical system Handling patient enquiries in person, over the phone, and via online communication platforms Ensuring patient information is recorded accurately and confidentially Working collaboratively with clinical and administrative colleagues to ensure smooth daily operation Further information can be found in the attached .
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