Job Description

Please apply for this position vial email to: emma.smith34 @nhs.scot and provide an up to date C.V and covering letter.

Overview:

We are seeking 2 dedicated Medical Administrators to join our friendly team. The ideal candidates will play a key role in ensuring the smooth running of the practice. Experience is preferred but is not essential.

Both posts 25 hours per week:

Post 1:

Monday 8am - 1pm

Tuesday 1pm - 6pm

Wednesday 1pm - 6pm

Thursday 8am - 1pm

Friday 8am - 1pm

Post 2:

Monday 1pm - 6pm

Tuesday 8am - 1pm

Wednesday 8am - 1pm

Thursday 8am - 1pm

Friday 1pm - 6pm

Candidate must be fully flexible and able to swap shifts/provide cover in times of staff shortages.

Main Purpose of Role

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary healthcare team.

To ensure enquiries are promptly, efficiently and courteously handled

To provide an efficient administration service to all stakeholders

General

To work within the guidelines and policies of the practice

To ensure Health & Safety policies are adhered to and to report any Health & Safety concerns to Practice Manager or GP Partner

To be conversant with the practice fire regulations

To work closely with the wider practice team to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person

To participate in induction and training where appropriate

To attend practice meetings (which may fall outside core working hours) as requested by the Practice Manager or GP Partners.

Principal Duties

Welcome patients and visitors to the building and respond to queries

Ensure patients are arrived on the clinical system

Book appointments with appropriate clinician, recording relevant information in the medical record as appropriate

Undertake triage of appointment requests to ensure urgent requests are dealt with appropriately

Answer incoming telephone calls and respond to queries efficiently

Act as an information point, directing patients to other services as appropriate

Check and accept paperwork from prospective patients, ensuring ID requirements are fulfilled

Undertake all duties in line with data protection policies

Register temporary patients on the clinical system

Advise patients of relevant charges for private services and accept payments accordingly

Ensure the reception and waiting areas are kept neat and tidy

Open and distribute incoming mail and emails to clinical mailbox

New patient registrations, processing & registration of new patients onto clinical system

Repeat Prescribing

Answer the dedicated repeat prescription phone line and deal with prescription requests and queries appropriately.

Investigate and respond to prescription queries from patients and pharmacies

Log all prescriptions being sent to local pharmacies in line with practice policy

Start and End of Day Procedures

Open up premises at start of day - deactivate alarm, turn on lights, computers, open phone lines at 8am

Secure premises at end of day - ensure building is completely secured, internal lights off and alarm system armed prior to exit

Any Other Relevant Duties

The post holder will undertake any other delegated duties considered appropriate to the post

The post holder is responsible to Practice Manager, Assistant Practice Manager and GP Partners

Qualifications

Proven office experience in a medical or administrative setting Strong administrative skills with attention to detail Excellent organizational and time management abilities Proficient in using office software and medical management systems Ability to maintain confidentiality and handle sensitive information Strong communication and interpersonal skills to interact with patients and staff
Job Types: Part-time, Permanent

Pay: 13.04 per hour

Benefits:

Company pension
Work Location: In person