Job Description

Job Overview

We are seeking a proactive and enthusiastic Reception Manager to lead our reception team. This pivotal role involves overseeing daily operations, managing staff, and ensuring a positive experience for patients. You will play a crucial part in enhancing communication across our healthcare teams and supporting the smooth running of the practice.

At The Limes Surgery we prioritise collaboration, innovation, and exceptional patient care. Join us to make a meaningful impact to our patients. This role is perfect for someone who thrives in a dynamic, patient-focused environment and enjoys leading and motivating a team. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Duties

Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Deputy and/or Practice Manager. Continually assess and evaluate systems, recommending changes and improvements to the Practice Manager as appropriate. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Process prescriptions as required and according to Practice protocols Ensure all new reception staff receive induction, online or relevant training Assist with problems which may lead to complaints Participate in audits where appropriate Apply practice policies, standards and guidance Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team Oversee and delegate daily tasks Supervise patient recall system, maintain Immunisation, cervical cytology, Practice morbidity register etc. Have a full understanding of the appointment system Deputies for Assistant Practice Manager in their absence
The above list of duties is not exhaustive and may be subject to change as necessary

Skills

Strong office administration skills with a focus on customer service. Excellent verbal and written communication abilities. Proficient in using office equipment and software applications, including electronic health records (EHR) systems. Ability to multitask effectively while maintaining attention to detail. Strong interpersonal skills, with a friendly and approachable demeanour. Capability to work well under pressure in a busy environment. This position is essential for ensuring that our patients receive the highest level of care from their very first interaction with our practice. If you possess the necessary skills and are passionate about contributing to a healthcare team, we encourage you to apply for this rewarding opportunity.
Essential skills

GCSE English / Maths (C/4 or above) and a good general education A demonstrable commitment to development 2 years experience of work in general practice or similar healthcare Experience of providing training and support to colleagues Appraisal systems Excellent communication skills, team worker Experience of SystmOne clinical system Experience of Microsoft Office software At least 12 months leading / managing a team

Desirable criteria

Educated to A level equivalent or higher AMSPAR qualification Leadership and or management qualification Experience of providing appraisal writing and staff development Customer care or other relevant qualification Able to work in a changing environment
Job Types: Full-time, Part-time

Pay: From 13.60 per hour

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person