Job Description

SULLIVAN WAY SURGERY

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Cover all reception duties/tasks as necessary.

Appointments

Process appointment requests from patients via Ask My GP digital triage system, by telephone and in person. Deal with requests for home visits, ensuring careful recording of all relevant details and where necessary refer to on-call doctor Deal with visit requests Deal with general enquiries, explain procedures. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner .

Data input/quality

Registrations of new patients -data entry and medical records. Process patients change of address Process repeat prescription request in accordance with practice guidelines Ensure all scanned data is attached to the correct patient.

Telephone

Have working knowledge of telephone system, during and after hours
Sullivan Way Surgery
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Ensure answering system is switched on at the end of the day Deal with ambulance requests Receive and make calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Administration

To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols/policies Accurate completion and filing of records Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Follow tasks through to completion, ensure all work completed during your shift, and/or pass on unresolved queries to other member of staff. Advise patients of relevant charges for private fees and issue receipts for same Deal with postage and petty cash Ensure that stock and supplies are replaced Shred all correspondence that is not required ensuring scanning completed successfully

Other Tasks

Assist doctors if required, and Ensure building security - have thorough knowledge of doors/windows/alarm system Ensure the waiting room is kept tidy Any other tasks allocated by managers/doctors Attend and participate in practice and staff meetings
Job Types: Part-time, Permanent

Benefits:

On-site parking
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person