Job Description

Job Purpose

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Working Hours

This job role is a full time role. 37.5 hours per week (Monday to Saturday)

Weekend Availability is required

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patient without appointments but who need 'urgent consultations' are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols. Print off home visit summary sheets.

Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Set-up of new patients onto the computer system.

Advice patients of relevant charges for private services. Accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on rota

Action start and end of day procedures.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis. Amalgamation of new patient records.

Check fridge daily for lab specimens.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Work Remotely

No
Job Types: Full-time, Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Sick pay
Education:

GCSE or equivalent (required)
Experience:

Medical Receptionist: 2 years (required)
Language:

English (required)
Work Location: In person