Job Description

Town Medical Centre

Job Title

Medical Receptionist/Administrator

Reports To

Practice Manager

Job summary

You are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, professional and efficient manner. You will be responsible for undertaking a wide range of reception duties and the provide support to the multidisciplinary team. To provide general assistance to the practice team and to be the first port of call for the practice whether via telephone or in person.

Duties

Your duties include but are not limited to:

Greeting and directing patients Effective use of the appointment system for GP's, Nurses, ARRS and MDT Teams Booking appointments Processing of information and assisting patients as required Effective and efficient coding Relaying information both verbally and written to patients i.e test results Dealing with tasks and emails Maintaining the practice email account Checking your personal NHS e-mail account throughout each shift Distributing information Dealing with messages and queries for the clinical team Liaising with external members of the team such as secondary care, ARRS and community service providers. Using your own judgement and communication skills ensure patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner To register and deduct patients within the practice To maintain confidentiality at all times To maintain the correct and current Data Protection Standards at all times To process prescription requests in a timely and organised manner Accurately enter patient information as required To update patient details as needed To log onto clarity Team net on shift to keep abreast of changes/documentation. File patient's records. Also to retrieve and refile hard copy records appropriately To take part in the cleaning rota for your area To handle patient online applications forms, photocopy documentation and pass them onto the correct source To handle patient samples to and from the courier To order lab supplies To act on behalf of the clinical team and practice manager as and when required To access and deal with both EMIS and DOCMAN tasks on a daily basis To sign in and out of the building at the start and end of each shift To complete training as requested by the PM To attend staff meetings To report any issues, concerns or complaints to the Practice Manager first as a matter of priority.

Equality and Diversity

All practice staff have a duty to conform to the following guidance. Please see individual practice policies for more information. All post holders will support the equality, diversity and rights of patients, relatives, carers, practice staff and other MDT members. You will:

Act in a way that recognises the importance of people's rights, interpreting them in a way that s consistent with practice procedures and current legislation. Respect the privacy, dignity needs and beliefs of patients, carers and colleagues. Behave in a professional manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities, personal lives and rights.

Personal / professional development

All practice staff are subject to training and personal development as part of a mandatory schedule. Town Medical Centre receptionists will:

Participate in any training programme implemented by the practice as part of this employment Participate in staff meetings Participate in an annual individual performance review, including taking responsibility for maintain their own professional development To help train more junior or new members of staff as advised by the Practice Manager

Confidentiality

All practice staff will:

Act professionally and appropriately when dealing with patients to maintain their confidentiality. Patient entrust us with, or allow us to gather sensitive information in regards to their health and other matters, they do so in confidence and you have a responsibility to maintain this. Maintain confidentiality as per the confidentiality statement you will be asked to sign. You will have access to verbal and written information on patients, relatives, carers, staff or outside agency workers. All such information is to be regarded as strictly confidential. Information relating to the patients, carers, colleagues, other healthcare workers or the business may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Quality and Continuous Improvement (CI)

You will strive to maintain quality within the practice and will:

Alert other team members to issues of quality and risk Assess your own performance and take accountability for your actions Access the Practice Manager to inform them of all and any issues Contribute to the effectiveness of the team by reflection on your own activities Work effectively with individuals in other agencies to meet patients' needs Effectively manage your own time, workload and resources

Person Specification - Receptionist

Experience

Experience of working in General Practice is preferred, but training will be given to the right candidate.

Essential

GCSE Level C or above in Maths & English

Desirable

Experience of working with the general public

Experience of administrative duties

Experience of working within a health care setting

Skills

Essential

Desirable

Excellent communication skills

Strong IT Skills

Ability to adapt to change

Clear, polite telephone manner

Ability to work under pressure

Ability work in a customer focused, quick paced environment

EMIS Experience

Good interpersonal skills

Problem solving and analyitical skills

Ability work as a team member as well as autonomously

Excellent attention to details

Ability to follow policies and procedure

Personal Qualities

Essential

Desirable

Polite and confident

Motivated

Forward thinker

Sensitive and empathetic

Other requirements

Essential

Desirable

Ability to be flexible and cover shifts for team members

DBS Check

Job Types: Part-time, Permanent

Pay: 12.44 per hour

Benefits:

Company pension
Experience:

Medical Receptionist: 1 year (required)
Work Location: In person