a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d.
Process repeat prescription requests e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data g. Photocopy documentation as required h.
Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k. Manage all queries as necessary in an efficient manner l.
Carry out clinical system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and noticeboards o. Support all clinical staff with general tasks as requested p.
Undertake all mandatory training and induction programmes q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
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