Job Description

Job Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service while managing administrative tasks efficiently. This role offers an opportunity to work in a supportive environment where attention to detail and compassion are highly valued. The position is suitable for individuals with prior office or administrative experience who are eager to contribute to patient care and clinic operations.

Responsibilities

Greet patients warmly and professionally upon arrival, ensuring a positive first impression Manage appointment scheduling, cancellations, and rescheduling with accuracy and efficiency Answer incoming calls promptly, providing information or directing calls as appropriate Maintain accurate patient records and update personal information in the system Process patient check-ins and check-outs, including verifying insurance details Handle correspondence, including emails and postal mail, related to clinic operations Assist with administrative tasks such as filing, data entry, and managing office supplies Ensure the waiting area remains tidy and welcoming at all times Support other team members with ad hoc administrative duties as required

Qualifications

Previous office or administrative experience is essential, ideally within a healthcare setting Excellent organisational skills with keen attention to detail Strong communication skills, both written and verbal Proficient in using office software programmes such as MS Office (Word, Excel) and practice management systems Ability to remain calm under pressure whilst providing exceptional customer service Professional demeanour with a friendly attitude towards patients and colleagues Organised, reliable, and able to prioritise tasks effectively
This role is ideal for motivated individuals looking to develop their career within the healthcare sector while contributing positively to patient experiences.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 16 per week

Benefits:

Company pension Free flu jabs On-site parking
Work Location: In person