Job Description

Job description

An exciting opportunity has arisen for an enthusiastic and friendly individual to join our reception team as a Medical Receptionist.

Taiglum Medical Practice is a semi-rural Ayrshire practice which provides medical services to approximately 9000 patients distributed across 3 sites (Drongan, Mossblown and Coylton). Our friendly and experienced reception team operate across all three practice sites and provide a first point of contact to our patients as well as helping to support our 8 GP partners, 2 practice nurses and the wider Multi-Disciplinary Team that operate within our practice locations.

The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organisational skills and the ability to handle multiple responsibilities in a fast-paced environment.

If you are passionate about providing outstanding service in a healthcare environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.

Key Responsibilities

Ensure that all reception duties are performed effectively and to the required standard, meeting the objectives of the practice Communicate effectively with patients to direct them to the most appropriate care provider Act with integrity Display emotional intelligence when dealing with other people Listens empathetically to, and fully understand other's needs Maintains confidentiality. Use different systems to communicate with a wide range of service users including the individuals using the service, their carers or family members.

Key Duties

Answer incoming phone calls, transferring calls or dealing with requests appropriately Maintaining and monitoring the practice appointment system Book in patients when attending for appointments Process appointment requests whether made in person or telephone Data entry of new and temporary registrations and relevant patient information as required Manage all queries (including administrative queries) as necessary in an efficient manner Process incoming and outgoing post. Photocopy documentation as required. Input clinical data into the patient's healthcare records as directed by GPs Scanning of patient related documentation and attaching scanned documents to the patient's healthcare records. Follow up on patient/clinician requests. Support all clinical staff with general tasks as requested Support administrative staff, providing cover during staff absence Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

Qualifications and experience

Essential

Minimum of 5 National 5 Passes or their equivalent qualification Fluent in English Good communication skills, both verbal and written Previous experience in a reception or administrative role
Desirable

Previous experience in a health care setting Comprehensive understanding of Microsoft Office, including Word, Excel and PowerPoint Previous experience of using EMIS PCS and Docman IT systems, Able to work well in a team Able to work to tight deadlines and manage time effectively.
Upon starting with the practice, the successful candidate will be given training both by the practice manager and other members of the reception team on the various systems operated by the practice, along with policies and protocols.

Please note that whilst a Driving license is not required for the role, it may be advantageous for the successful candidate as the position may involve moving between multiple sites.

Hours

The Current position is for 30 Hours per week.

Contract Length

The contract length is permanent.

Pay

This position will pay 14.37 - 15.51 per hour depending on experience.

Holiday entitlement

The Successful candidate will be entitled to 6 weeks annual leave allowance per year.

Public Holidays are additional to annual leave allowance.

Additional Information

If you would like to know more about the practice or the position or you would like to arrange a visit to the practice, please do not hesitate to get in touch by contacting our Practice Manager, Jonathon Holland using the following details below:

Email: jonathon.holland@aapct.scot.nhs.uk

Telephone: 01292 591345

How to Apply

If you would like to apply for this position, please email a copy of your CV to our Practice Manager, Jonathon Holland at: jonathon.holland@aapct.scot.nhs.uk

Job Type: Permanent

Pay: 14.37-15.51 per hour

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (required)
Work Location: In person