Job Description

Job Summary

Medical Receptionist

Kings Lane Medical Practice

Are you a people-person with a passion for helping others? Do you enjoy being the welcoming face that makes someone's day easier? If so, we'd love to hear from you!

At

Kings Lane Medical Practice

, we're a

well-established, busy training practice

with a dynamic healthcare team dedicated to delivering exceptional care to our patients. We're looking for a

friendly, organized, and proactive Medical Receptionist

to join our supportive, hardworking team.

This role is ideal for someone who is not only professional and approachable but also

flexible to support colleagues by covering staff holidays and sickness when needed

. You'll be at the heart of our patient care, helping the practice run smoothly day to day.

This is a fantastic opportunity to be part of a practice where you'll play a vital role in creating a positive patient experience every day.

What We're Offering

Contracted Hours

: 20.5 hours per week Thursday & Friday 07.45 -6.30 Flexibility is required and essential

Salary

: 12.21 per hour

Breaks

: 30-minute lunch break plus a paid morning break

Holiday

: 5.5 weeks annual leave

Environment

: A welcoming, supportive workplace where teamwork is valued

Growth

: Opportunities for professional development and training

Responsibilities

Greet patients warmly and assist with check-in/check-out procedures Manage appointment bookings, confirmations, and cancellations Answer incoming calls and handle patient queries with professionalism Maintain accurate patient records and update information when required Support patients with payment processes and administrative needs Process prescription requests accurately and efficiently Open, sort, and distribute post Scan and upload medical letters to patient records Carry out general office duties such as filing, data entry, and stock management Work as part of a supportive team, assisting colleagues where needed Collaborate with medical staff to ensure smooth patient care Protect patient confidentiality at all times Collaborate with medical staff to ensure seamless communication regarding patient care. Uphold confidentiality and adhere to data protection regulations at all times.

What We're Looking For:

We're seeking a professional, enthusiastic individual who thrives in a fast-paced environment. The ideal candidate will have:

Outstanding communication and interpersonal skills. Strong IT skills and the ability to quickly learn new systems. Exceptional organizational skills with a keen eye for detail. The ability to multitask and stay calm under pressure. Flexibility to cover holiday leave and sickness when required.

Experience in a receptionist or customer-facing role is highly desirable, especially in a healthcare setting, but we're happy to provide full training for the right candidate.

Why Join Us?

When you become part of our team, you'll work alongside a group of passionate, supportive colleagues who value collaboration and teamwork. You'll be at the heart of the patient experience, making a real impact on people's lives.

We look forward to welcoming a new member to our team who is committed to providing excellent service in a healthcare environment!

Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Canteen Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Education:

GCSE or equivalent (required)
Experience:

Medical Receptionist: 1 year (preferred) Communication skills: 1 year (required)
Work Location: In person