Job Description

Job Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring the smooth operation of the front desk. This role offers an excellent opportunity to work in a supportive environment, contributing to patient care and clinic efficiency. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills.

Duties

Greet patients warmly and professionally upon arrival, ensuring a welcoming environment Manage appointment scheduling, cancellations, and reminders efficiently Answer phone calls promptly, directing enquiries appropriately and taking accurate messages Maintain accurate patient records and update information as required Handle administrative tasks such as filing, data entry, and processing paperwork Collect patient information and verify insurance details before consultations Ensure the reception area remains tidy, organised, and welcoming at all times Assist with billing procedures and processing payments when necessary Support the clinical team with administrative duties as needed

Requirements

Proven office experience, ideally within a healthcare setting or similar environment Strong administrative skills with attention to detail and accuracy Excellent organisational and multitasking abilities in a fast-paced setting Friendly, professional manner with excellent communication skills Proficiency in using office software programmes such as MS Office or equivalent Ability to work efficiently both independently and as part of a team Previous experience in an administrative role within healthcare is desirable but not essential
This role is ideal for organised individuals who enjoy working in a patient-focused environment. Candidates should demonstrate professionalism, reliability, and a proactive approach to their duties.

Job Type: Part-time

Pay: 5.00-15.00 per hour

Expected hours: 8 - 16 per week

Work Location: Hybrid remote in Birmingham B15 3ED