An opportunity has arisen to join our well established, friendly but very busy team as a part-time receptionist.
We are looking to recruit an enthusiastic, motivated Receptionist to work within our friendly Surgery for 20 hours per week over 4 days.
Previous GP surgery experience is preferred but is not essential as full training will be provided.
The surgery is looking for a highly motivated, hardworking individual with excellent customer service and communication skills. You will need very good organisational skills, have the ability to prioritise and work under pressure with initiative. You will also need to be flexible and able to cover holidays/sickness as and when required. Excellent IT skills are required.
We currently use EMIS Web computer system. Knowledge of EMIS is preferred but not essential as training will be provided.
Job description
Greets patients in a friendly and courteous manner at all times.
To answer telephone calls in a polite and professional manner.
To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system
To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules.
Answering patients non clinical queries
To open the post, and distribute accordingly.
To arrange new patient registrations, explaining the surgery policies.
To listen to patient complaints, making sure that they are addressed and dealt with appropriately.
To retrieve patients medical records for various clinics and surgeries.
To file patients records in the correct manner.
To check and update patients' addresses, telephone numbers etc, on both manual and computerised records.
To scan all hospital correspondence accurately.
To create new patients medical records.
Culling & tagging of all new medical records
To provide secretarial cover in the absence of the practice secretary.
To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.
Chaperone GP if required.
To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day.
Shared responsibility for reception, waiting rooms and consultation rooms' upkeep and tidiness including leaflets and posters
To ensure that strict confidentiality protocols are adhered to.
Attending and contributing to practice meetings.
To attend training sessions on behalf of the practice as required.
To comply with health & safety procedures and report any areas of concern to the Practice Manager.
To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.
Personal specification
The applicant should have a good standard of education possessing basic Maths/English GCSE or equivalent grade C or above. They should be computer literate and have good communication skills. Experience of working in a GP practice would be beneficial.