Job Description

About us and the vacancy

We are a medium-sized practice caring for around 8,000 patients across a wide area. Our dedicated team of clinicians and non-clinical staff work closely together to deliver high-quality, patient-centred care. We take pride in offering accessible, compassionate, and comprehensive healthcare, ensuring our patients receive the best possible service and support at every stage of life.

We are looking for someone with excellent customer services skills to join our friendly patient services team at the surgery. The role is 4 shifts per week (5.5 hours per shift), and will be

7.45-13.15

or

13.00-18.30

on a rota of mixed mornings and afternoons alternating on a rolling 2 week basis.

Flexibility is a key requirement for this role to cover holidays and sickness. There is also late night cover required on a Monday evening 18.30-20.00. This too is on a rota so is not every week.

Job summary

To receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner. The postholder will provide general administrative and clerical support to the Practice team, ensuring the smooth running of the Practice and maintaining a positive, friendly image to patients and visitors--both in person and over the telephone.

Main duties of the job

Reception:

Provide an effective and efficient reception service

Process appointment requests from patients by telephone and in person as per practice protocol

Process visit/telephone advice requests

Arrange and record hospital transport requests

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records and have knowledge of practice area

Process repeat prescription request in accordance with practice guidelines

Record and deliver appropriate messages as necessary and as directed

Inform and support patients to make choices with regards to their health care

Refer and direct patients to appropriate services available

To chaperone doctors/clinical staff when required

Be able to cover all reception duties as necessary

Keep reception areas tidy at all times

Administration:

To have a thorough knowledge of all Practice procedures

To work in accordance of written protocols

Pulling/filing medical records and update as necessary

Filing correspondence received in medical records

Photocopy as requested

Check, sort and file new patient paper medical records

Process recall letters and associated paper / computer work

Have working knowledge of telephone system, during and after hours

Ensure practice mobile is charged regularly

Information Technology:

Make use of information technology systems available within the practice

Follow systems for data security and protection

Identify and report potential problems and deficiencies of the computer system

Other Tasks:

Ensure building security have thorough knowledge of doors/windows/alarm

Make refreshments for doctors and colleagues on a rota

Undertake such other duties, agreed through consultation, as are commensurate with the grade and job title of the post required from time to time by management

Any other duties requested by Partners/Practice Manager to enable smooth running of the surgery.

Person Specification

Qualifications

Essential

Good Standard of General Education GCSE English & Maths (or equivalent)
Experience

Essential

Experience of Office Working Experience of Microsoft Office Software Experience Working with the Public Experience of Reception or Customer Facing Services
Desirable

Medical Terminology Knowledge or Experience of Working within General Practice or Secondary Care

Disclosure and Barring Service Check & References

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We will also require two references prior to commencement in the post.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, gender, disability, age, sexual orientation, religion or belief, marital status, or any other protected characteristic.

We are committed to providing reasonable adjustments throughout the recruitment process. If you require any adjustments or support to enable you to attend an interview or to participate fully in the selection process, please let us know when you apply.

Job Types: Part-time, Permanent

Pay: 12.36 per hour

Expected hours: 22 per week

Education:

GCSE or equivalent (required)
Experience:

reception/office : 1 year (required)
Language:

fluent English (required)
Work Location: In person