We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring the smooth operation of the front desk. This role offers an opportunity to work in a supportive environment within a busy medical practice, contributing to high-quality patient care.
Essential
- Previous experience with SystmOne
Duties
Greet patients warmly and professionally upon arrival, creating a welcoming atmosphere
Manage patient appointments efficiently, including scheduling, rescheduling, and cancellations
Handle incoming calls, respond to enquiries, and direct calls appropriately
Maintain accurate patient records and update information in the practice management system
Process administrative tasks such as filing, faxing, and photocopying documents
Collect and verify patient information and insurance details prior to consultations
Assist with administrative duties related to billing and invoicing
Ensure the reception area remains tidy, organised, and welcoming at all times
Support other administrative staff as needed to ensure seamless clinic operations
Qualifications
Proven office experience, ideally within a healthcare setting or similar environment
Strong administrative skills with excellent organisational abilities
Exceptional communication skills, both written and verbal
Ability to handle sensitive information with confidentiality and professionalism
Proficient in using computer software such as MS Office and practice management systems
Friendly demeanour with a customer-focused approach
Ability to multitask effectively in a fast-paced environment
This role is ideal for individuals who are organised, attentive to detail, and committed to delivering outstanding patient service. Prior experience in an administrative or office role is highly desirable.