Job Description

Job Title: Medical Receptionist

Location: Furnace House Surgery

Accountability

Practice Manager

JOB SUMMARY/PURPOSE:

This is a diverse role within a busy and interesting GP practice. The post holder will be responsible for greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

A good personal and telephone manner is essential.

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To undertake a variety of administrative duties to assist in the smooth running of the practice

JOB RESPONSIBILITIES:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Scanning and filing. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. Advice patient when appropriate of relevant charges for private (non
General Medical Services) accept payment and issue receipts.

Give test results where appropriate. Premises: o Open up premises at the start of the day when first to arrive, de- activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the dya, ensure that the building is totally secured, internal lights are off and the alarm is activates. Patient notes and correspondence: o Electronically retrieve and re-file records as required. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post- holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: o Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: o Participation in an annual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. o Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

QUALITY:

The post-holder will strive to maintain quality within the practice, and will: o Alert other team members to issues of quality and risk o Assess own performance and take accountability for own actions, either directly or under supervision.
o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. o Work effectively with individuals in other agencies to meet patients needs. o Effectively manage own time, workload and resources.

COMMUNICATION

The post-holder should recognise the importance of effective communication within the team and will strive to: o Communicate effectively with other tea members o Communicate effectively with patients and carers o Recognise people's needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.

PERSON SPECIFICATION

ESSENTIAL DESIRABLE METHOD OF

ATTRIBUTES ASSESSMENT

Qualifications

NVQ Level 2 or relevant Application

and

equivalent form

Knowledge

experience

Experience

Experience working in an Application
Administration role form and interview.
Working in teams/multidisciplinary environments

Comprehensive understanding of use of software packages, including Word and excel

Aptitude and

Ability to communicate in a variety Interview

Abilities

of settings with clients of varying Welsh levels of seniority. Speaker

Able to present factual information and refer questions to others where appropriate.

Able to deal with sensitive issues with tact and diplomacy.

Good IT skills

Ability to develop effective interpersonal relationships with colleagues in the health care setting

Have good verbal and written communication skills.

Ability to plan and organise own work load

Conscientious, hard working, reliable, committed

Effective listener

Other

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Ability to commute/relocate:

Carmarthen SA31 1EX: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Work Location: In person