Job Description

Job Summary

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring the smooth operation of the reception area. This role offers an opportunity to work in a supportive environment within a busy medical practice, contributing to high-quality patient care.

Duties

Greet patients warmly and professionally upon arrival and departure Manage appointment scheduling and confirm upcoming appointments Answer incoming phone calls promptly and courteously, directing queries appropriately Maintain accurate patient records and update information as necessary Handle administrative tasks such as filing, photocopying, and processing correspondence Collect patient information and insurance details, ensuring confidentiality at all times Assist with billing procedures and processing payments when required Ensure the reception area remains tidy, welcoming, and well-organised Support other administrative staff as needed to ensure efficient clinic operations

Qualifications

Prior office or administrative experience is preferred Proven organisational skills with attention to detail Excellent communication skills, both verbal and written Ability to remain calm and professional in a fast-paced environment Proficiency in using office software programmes such as MS Office or similar applications Experience working within a healthcare setting is advantageous but not essential Friendly demeanour with a strong customer service orientation
This position is ideal for individuals who are organised, personable, and eager to contribute positively to patient experiences. Applicants should demonstrate professionalism, reliability, and a commitment to maintaining high standards of confidentiality.

Job Types: Full-time, Permanent

Pay: 21,500.00-25,500.00 per year

Work Location: In person