Job Description

Job description

An opportunity has arisen for a full-time Receptionist to join the team in our well-established Day Surgery Units.

We are seeking an enthusiastic, motivated individual, with excellent communication and organisational skills. Opportunities will be given for continued professional development. The successful candidate will receive full training, working alongside an enthusiastic team, striving to provide quality care, and continuously improving and developing services.

If you think that you have the relevant skills and experience, and want to be involved in first class healthcare as a pivotal key member, please apply.

Job summary

Working across our three sites; Cobham Hospital, Epsom Old Cottage Hospital and Epsom Square, you will be responsible for the smooth running of the reception and front of house areas. You will be required to fulfil roles such as making bookings, answering telephone calls and assisting with day-to-day patient queries. Previous reception experience would be advantageous, but not essential so long as you are able to demonstrate previous customer care experience.

Main duties of the job

Support all staff and visitors when they enter the building and reception area ensuring a friendly and welcoming atmosphere is always present

Provide front line telephone duties and triage patient queries to give appropriate support and advice, passing the query to the relevant department where necessary

Electronic filing of letters, results, and patient notes

Input outgoing mail on the Royal Mail system and send out letters and parcels on time each day (when applicable)

Enter patient direct access requests onto the bespoke Patient Administration System

Provide patients with information on services offered by Epsomedical

Liaise with GP surgeries to source information or to provide test results and other medical communications

Book new and follow-up appointments and send appointment cards and/or reminders to patients

Assist with management of patients to avoid missed, cancelled and late appointments and advise appropriate staff of any issues

Escort patients and/or relatives to ward and clinics if required

Hold the keys to each site and be relied upon to open and close the building(s) when rostered for the early, late or Saturday shift

Liaise with Reception Lead, Senior Receptionist, Customer Services Manager and/or other staff members to ensure smooth running of the unit

Any other duties deemed suitable by the manager as appropriate to the role

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to undertake other duties that are consistent with your role / band. Details and emphasis may change, but this would be in consultation with you and in line with the needs of your work area.

Requirements

UK Right to Work

(we are unable to sponsor visa applications)

Reside within a commutable distance of our Cobham and Epsom sites

Availability to work varying shifts between 7am and 7pm Monday to Friday, with occasional Saturdays if required (sickness/holiday cover)

Benefits

Cross-site Travel Expenses Paid

NHS Blue light card

Pluxee Discounts Platform

Employee Assistance Programme

Cycle Benefit Scheme

Social Events

In-house Training and Development

Automatic enrolment into a pension scheme and the option to enrol into the company pension scheme after successful completion of 6-month probation

Overview of the organisation

Epsomedical is an independent hospital group focused on elective (not emergency) care. We are not part of any NHS Trust or private hospital group, but have developed as a local provider for Surrey and SW London with units in Epsom and Cobham. Our mission is to show that high standards are possible for NHS hospital care. Your employment will require you to undertake duties on behalf of any Epsomedical Group company and at any Epsomedical establishment.

Job Types: Full-time, Permanent

Pay: From 14.20 per hour

Expected hours: 37.5 per week

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Health & wellbeing programme Sick pay Store discount
Ability to commute/relocate:

Cobham KT11 1HS: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Computer skills: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person