Job Description

Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring the smooth operation of the front desk. This role offers an excellent opportunity for individuals with a keen eye for detail and a passion for healthcare administration to contribute to a caring and efficient medical practice.

Responsibilities

Greet patients warmly and professionally upon arrival, ensuring a welcoming environment. Manage patient appointments, including scheduling, rescheduling, and confirming bookings. Handle incoming calls, respond to enquiries, and direct calls appropriately. Maintain accurate patient records and update information in the practice management system. Process patient payments and insurance documentation efficiently. Assist with administrative tasks such as filing, data entry, and correspondence. Ensure the reception area remains tidy, organised, and stocked with necessary supplies. Adhere to confidentiality protocols and data protection regulations at all times.

Experience

Prior office experience is preferred, ideally within a healthcare or medical setting. Administrative experience demonstrating organisational skills and attention to detail is highly desirable. Excellent communication skills, both written and verbal, are essential. Proficiency in using office software such as Microsoft Office Suite or similar programmes is expected. Ability to remain calm under pressure and handle sensitive situations with professionalism. This position provides an engaging environment where organisational skills and compassionate customer service are valued highly. The role is ideal for individuals eager to develop their career within healthcare administration while contributing positively to patient care.
Job Types: Full-time, Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 25 - 37.5 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Location:

Evesham WR11 1JP (preferred)
Work Location: In person