Job Description

? Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

? Deal with all general enquiries, explain procedures and make new and follow-up appointments.

? Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

? Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

? Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery.

? Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

? Action repeat prescription requests and ensure that they are ready for collection by the patient within 3 days, either on the computer or manually.

? Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

? Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

? Enter patient information onto the computer as required.

? Patient notes and correspondence: retrieve and re-file any records as required, ensuring strict alphabetical order is adhered to.

? Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
Premises: open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure

Job Type: Fixed term contract
Contract length: 12 months

Pay: Up to 12.21 per hour

Expected hours: 12 per week

Benefits:

Company pension Private medical insurance
Ability to commute/relocate:

Frimley GU16: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person