We are seeking a friendly, reliable, and organised
Receptionist
to join our busy and supportive team at Lochend Surgery. As the first point of contact for patients, you'll play a vital role in providing excellent service and ensuring the smooth day-to-day running of the practice.
The post is for 22 hours per week Mon, Wed, Thur, Fri 2-6pm, and Tue 12-6pm. Salary will be dependent on experience.
Key Responsibilities
Greet patients and visitors in a professional and welcoming manner
Answer telephone calls and manage appointment bookings
Handle patient queries efficiently and sensitively
Update and maintain patient records accurately using Emis
Process repeat prescription requests
Assist with administrative tasks including scanning, filing, and correspondence
Liaise with clinical and non-clinical staff to ensure coordinated care for patients
Requirements
Previous experience in a reception or customer-facing role (preferably in a healthcare setting)
Excellent communication and interpersonal skills
Strong IT skills and familiarity with patient record systems (training can be provided)
Ability to multitask and remain calm under pressure
Discretion and respect for patient confidentiality
Flexibility to cover staff absences and work as part of a rota, including occasional evenings
What We Offer
A supportive and friendly working environment
Opportunities for training and professional development
NHS pension scheme
Free parking, uniform provided
Please apply by emailing your CV along with a covering letter to Mrs Kay Boyle, Practice Manager at ggc.gp46471clinical @nhs.scot closing date: Friday 19th September 2025
Job Types: Part-time, Permanent
Pay: 11.00-12.97 per hour
Benefits:
Company pension
Free parking
On-site parking
Sick pay
Education:
GCSE or equivalent (preferred)
Work Location: In person
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