Job Description

An opening has arisen for a medical receptionist to join our friendly reception team.
The role requires provision of high-quality service to patients of the practice, undertaking reception duties to include, but not limited to:

• Answering phones and face to face enquiries
• Signposting patients to the right service at the right time
• Answering queries made through the practice website
• Making / cancelling appointments for all clinicians
• New registrations
• Promoting use of the NHS app
• Passing results to patients as requested
• Liaising between clinicians and patients
• General administration duties
• Opening and closing up

The post will be for up to 37.5 hours per week (preferably over 5 days per week), plus sickness and holiday cover, with the flexibility to cover shifts between Monday - Friday 8.00am - 6pm when required.
Experience in a similar role may be desirable; however, full training is available for the right applicant.
Our Reception team work across three sites: Cinderford Medical Centre, Ruardean Surgery and Westbury Surgery
Main duties of the job
Main Purpose of Job:
To provide an efficient and professional link between the patient and clinical staff.
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To receive, assist and direct patients in a courteous, efficient and effective way in accessing the appropriate service or healthcare professional.
To undertake a variety of administrative duties to assist in the smooth running of the practice.
To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
About us
Our 3 partner practice has a patient population of over 11, 800 patients and a staff of 2 further salaried GPs, 3 ANPs, 1 Paramedic and a full complement of Practice Nurses, HCAs, dispensers, receptionists and admin staff all working alongside a growing number of additional PCN roles.
Based in the Forest of Dean, our Cinderford surgery serves the surrounding town and rural communities. In spacious, environmentally friendly new premises, we occupy the first purpose-built, dementia-friendly surgery in the UK. Patients can also access a full range of services at our branch site in the local village of Ruardean & Westbury-on-Severn
Details
Date posted
20 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4580-25-0011
Job locations
Cinderford Medical Centre
Valley Road
Cinderford
Gloucestershire
GL14 2NX
Westbury Surgery
Rodley Road
Westbury on Severn
Glos
GL14 1PF
Forest Health Care
High Street
Ruardean
Gloucestershire
GL17 9US
Job description
Job responsibilities
Main Purpose of Job:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To receive, assist and direct patients in a courteous, efficient and effective way in accessing the appropriate service or healthcare professional.
To undertake a variety of administrative duties to assist in the smooth running of the practice. Job description
Job responsibilities
Main Purpose of Job:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To receive, assist and direct patients in a courteous, efficient and effective way in accessing the appropriate service or healthcare professional.
To undertake a variety of administrative duties to assist in the smooth running of the practice.
Person Specification
Experience
Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting

Circumstances
Essential

• Own transport.
• Willingness to cover other team members for holidays and sickness

Disposition
Essential

• Cheerful/calm/confident/patient/professional/discreet
• Good interpersonal and communication skills
• Flexible approach to work.
• Happy to take up new roles and challenges.
• Team player.
• Able to work on own initiative with minimal supervision

Desirable

• Experience in dealing with unexpected or distressing incidents.
• Good IT skills

Qualifications
Essential

• GCSE Grade C or above in English and Mathematics

Person Specification
Experience
Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting

Circumstances
Essential

• Own transport.
• Willingness to cover other team members for holidays and sickness

Disposition
Essential

• Cheerful/calm/confident/patient/professional/discreet
• Good interpersonal and communication skills
• Flexible approach to work.
• Happy to take up new roles and challenges.
• Team player.
• Able to work on own initiative with minimal supervision

Desirable

• Experience in dealing with unexpected or distressing incidents.
• Good IT skills

Qualifications
Essential

• GCSE Grade C or above in English and Mathematics