Job Description

Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will act as the first point of contact for patients, providing excellent customer service and ensuring the smooth operation of the reception area. This role offers an opportunity to work in a supportive environment where attention to detail and compassionate communication are highly valued. Prior office and administrative experience are preferred, but full training will be provided for the right candidate.

Responsibilities

Greet patients warmly and professionally upon arrival, creating a welcoming environment Manage patient appointments efficiently, including scheduling, rescheduling, and cancellations Answer phone calls promptly, providing accurate information or directing calls as necessary Maintain accurate patient records and update information in the practice management system Handle administrative tasks such as filing, photocopying, and processing correspondence Collect and process payments for services rendered, ensuring confidentiality and accuracy Liaise with healthcare professionals and other staff to coordinate patient care Ensure the reception area remains tidy, organised, and welcoming at all times

Requirements

Proven office experience with strong organisational skills Previous administrative experience within a healthcare setting is advantageous but not essential Excellent communication skills, both written and verbal Ability to remain calm under pressure and handle sensitive situations with discretion Proficient in using office software programmes such as MS Office or similar systems Strong attention to detail and organisational abilities Friendly demeanour with a professional attitude towards patients and colleagues
This role is ideal for motivated individuals seeking to develop their career within healthcare administration in a friendly and professional environment.

Job Types: Full-time, Part-time, Temporary

Pay: From 24,937.00 per year

Expected hours: 37.5 per week

Benefits:

Company pension
Work Location: In person