Job Description

25.5 hours a week

Mostyn House Medical Practice is a busy practice serving a population of 10450 patients. Due to retirement we are looking for a Medical Receptionist to join our existing team.

The hours will be: Wednesday 8.30 - 6, Thursday 8.30 - 6 and Friday 8.30 - 6 with extra hours to cover sickness and annual leave.

All applicants must have excellent communication and IT skills (experience using Microsoft) and be able to work flexibly in an extremely demanding and busy patient led environment.

Duties will include:

Greeting patients courteously and professionally, in person and by telephone Managing the reception desk and waiting area to ensure a calm, welcoming environment Book, amend and cancel appointments using the clinical system (Emis) Manage patient queries sensitively, maintaining confidentiality at all times Register new patients Answer incoming calls promptly and professionally Take accurate messages and ensure timely follow-up Communicate practice information clearly to patients (opening times, services, test results processes) Process prescription requests in line with practice policy Process and action tasks received from the GPs Support clinicians with administrative tasks such as scanning, filing, and coding documents Process referrals, forms, and correspondence as required Manage incoming and outgoing post, both electronic and paper Maintain accurate patient records in accordance with practice procedures Use clinical systems and NHS IT systems efficiently and accurately Ensure data quality and adherence to GDPR and confidentiality requirements Report any data breaches or concerns immediately to management
Previous experience of a GP Practice and knowledge of the EMIS Web clinical system would be beneficial but not essential as training will be provided.

Must have GCSE English grade C or above.

Welsh speaker desirable

This post is subject to a satisfactory DBS check being made.

Closing Date 30th January 2026

Job Type: Part-time

Pay: From 12.80 per hour

Work Location: In person