Job Description

Meddgyfa Penygroes are looking to recruit a full time medical receptionist to join our friendly and hard working team. We are a busy practice with roughly 8,800 patients. The successful candidate will be required to work in our main site at Penygroes and our Branch Surgery in Cross Hands Health Centre.

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Daily duties will include: Front of house, dealing with email and telephone queries, keeping reception tidy and stocked up, booking, cancelling and re-arranging appointments, opening/closing of the surgery, issuing prescriptions and helping the GP with general enquiries.

The responsibilities of a receptionist include many different roles. You will be trained to:

Welcome patients into the practice and checking them in for their appointments. Answer patient queries via the telephone triage system, and face to face at reception, dealing with admin queries, medication queries etc. Book appointments for the GP and nursing clinics. Signpost ailments to the correct service/clinician. Issue prescriptions appropriately and dealing with any medication requests. Scan incoming mail into patient records. Filing results into patient notes. Assess and book Home Visit requests. Register patients, including re-registrations. Return patient notes following deductions. Complete 'workflow' and 'mail manager' tasks.
The successful candidate will need to:

Prioritise and Organise workloads. Engage politely and professionally with patients and the public. Handle sensitive data in a confidential manner complying with GDPR guidelines. Be reliable and punctual. Have excellent communication skills. Be able to use a computer confidently, including Vision and Microsoft Word. Have an excellent telephone manner. Be flexible, and able to cover sickness at short notice. Have a friendly and approachable attitude. Have an excellent use of English language. Customer Service Experience is desirable. Welsh Speaking is desirable but not essential for this post.
Job Type: Permanent

Pay: 12.21 per hour

Benefits:

Sick pay
Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 20/03/2025