House of Saab is a premier aesthetic and skin medical clinic located in the heart of Notting Hill, London. We are known for providing safe, effective, and personalised non-surgical treatments in a sophisticated clinical setting. Our services include advanced injectables such as anti-wrinkle treatments (Botox), dermal fillers, skin boosters, PRP/PRF, mesotherapy, fat dissolving injections & etc. We pride ourselves on clinical excellence, patient safety, and natural, tailored results that enhance confidence and wellbeing. Our boutique environment, experienced practitioners and commitment to five-star service have made House of Saab a sought-after name in the aesthetic medicine space.
About the Role
We are looking for a professional, proactive and well-presented
Receptionist
to become the face of our clinic. This role is essential to ensuring exceptional client care and supporting the day-to-day operations of our medical team.
The ideal candidate is highly organised, confident in a clinical-luxury environment, and comfortable managing both patient experience and administrative responsibilities.
Key Responsibilities
Client Care & Front Desk Operations
Provide a warm, professional welcome to all clients upon arrival
Manage appointment bookings, rescheduling / cancellations and reminders using clinic management software
Answer incoming enquiries across phone, email and online platforms
Respond to leads and calls from marketing portals
, ensuring quick and accurate follow-up
Check clients in and out efficiently, handling payments and issuing receipts
Support client satisfaction through timely
follow-up emails
,
call tracking
, and aftercare communication
Maintain a clean, serene, and organised reception and waiting area at all times
Clinical Support
Take and upload high-quality pre- and post-treatment photos
in line with patient confidentiality and brand standards
Ensure all clients complete medical questionnaires, consent forms, and documentation correctly
Support practitioners by preparing treatment rooms with necessary products and equipment
Monitor treatment flow and help coordinate client handovers to clinicians
Stock & Facility Management
Conduct regular stock checks
of clinical consumables, medical supplies, kitchen items, and cleaning products
Assist with stock ordering and supplier coordination to ensure availability of essential items
Log and monitor usage of key products for compliance, tracking, and reordering
Ensure cleanliness and organisation of all communal and back-of-house areas
Compliance & Administration
Adhere to clinic protocols, infection control measures, and high standards of hygiene
Ensure GDPR compliance and accurate, confidential handling of patient data
Maintain up-to-date patient records in line with CQC and medical standards
Support the team with internal scheduling, admin duties, and clinic reports as needed
Marketing & Engagement
Assist with patient engagement initiatives, such as requesting reviews and feedback
Be comfortable representing the brand in client-facing digital content or assisting with
social media
(e.g., sharing treatment day stories, behind-the-scenes content)
Help manage and grow positive patient experiences both online and in-clinic
What We're Looking For
Experience in a
reception / front-of-house role
, ideally within an aesthetic, medical, wellness, or luxury setting
Strong interpersonal and communication skills
Excellent organisational skills with the ability to multitask and remain calm under pressure
A professional and polished appearance with a confident, positive attitude
Tech-savvy , comfortable using booking systems, emails, spreadsheets, and digital tools
Strong attention to detail and a proactive approach to daily tasks
Familiarity with GDPR and/or CQC standards (training provided if needed)
A genuine interest in skincare, beauty, and aesthetic medicine is highly desirable
Working Hours
Full-time or part-time
Flexibility required to cover
evenings and weekends
, particularly
Saturdays and/or Sundays
Why Join House of Saab?
Work in a premium, design-led aesthetic clinic in one of London's most desirable locations
Be part of a dynamic, supportive, and experienced team
Gain insight into cutting-edge non-surgical aesthetic treatments
Enjoy staff treatment discounts and performance-related perks
Opportunity to grow your role within a progressive and expanding business
Job Types: Full-time, Part-time
Pay: From 26,000.00 per year
Benefits:
Company events
Company pension
Employee discount
Health & wellbeing programme
On-site parking
Sick pay
Store discount
Schedule:
Every weekend
Monday to Friday
Ability to commute/relocate:
London W2 4XE: reliably commute or plan to relocate before starting work (required)
Experience:
Front desk: 3 years (required)
Work Location: In person