Job Description

Queen Anne Street Medical Centre is thrilled to announce the expansion of our facilities to Harley Street, London. We are committed to delivering world-class clinical services, and as part of our growth, we are seeking a dedicated Receptionist to join our Facilities team.

Key Responsibilities:

Manage the flow of patients arriving at our reception desk for appointments or queries. Efficiently coordinate patients between our various hospital clinic disciplines. Ensure consult rooms and treatment rooms are prepared for visitors. Schedule appointments via telephone, reception desk, and computer system. Effectively handle incoming and outgoing emails, deliveries, and time sensitive mail. Liaise with the various departments to coordinate hospital matters. Accurately collect cash payments from patients and process transactions. Conduct stock-taking. Minute taking. Prepare patient files and enter patient and hospital data using FH internal patient records system. Arrange catering for patients and Surgical staff.

Qualifications and Skills:

You must be confident in delivering five-star customer services, and the ability to remain calm under pressure and multiple situations. Must have 2 years of experience working in customer facing roles. Well presented, a team player with an excellent attitude towards their work. Must have exceptional telephone manner and excellent written English to respond to emails in a 5 manner.
Good IT skills (i.e. word processing/Excel /power point using computerized systems. Any experience in health care is an advantage.

Benefits:

25 Days Holiday per Annum, plus UK Public Holidays

Day Off on your Birthday

A Contributory Pension Scheme

Flexible hours: 6:45-3:15/ 8:30-5/10:30-7 Ability to work at both locations (15min walk between sites)
This role is also open to graduates.

Job Type: Full-time

Pay: 24,000.00 per year

Work Location: In person