Job Description

PREFERRABLE TO HAVE GP SURGERY EXPERIENCE

Edmonton PCN is creating a bank of medical receptionists for its HUB in the Angel Surgery. We are a growing organisation aiming to provide an exceptional service to our patients in Edmonton.

Schedule

Mon-Friday: 17:00-:20:30

Sat: 08:30 - 17:30

*Must be able to work above shifts, any candidate who cannot will be rejected.

Effective patient administration and reception services is an essential part of providing good, timely, and safe service to our patients. The primary responsibilities of this post, is to provide comprehensive, effective and flexible clinical administrative support within the practice to help support clinicians. We are looking for a candidate who is also willing and able to work with the practice team to develop new ways of working within primary care.

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Management team, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises

Competent use and understanding of the practice appointments system

Handling personal and telephone requests for appointments, visits and telephone consultations

Processing and distributing incoming (and outgoing) mail including e-mail

Filing and retrieving paperwork

Computer data entry/data allocation and collation

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required

Job Types: Permanent, Zero hours contract

Pay: 12.21-12.31 per hour

Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person